Clare Bezzant Email & Phone Number

Edinburgh, GB

Lichfield, England, United Kingdom

Supporting businesses, charities and good causes to maximise fundraising through the easyfundraising platform

West Midands

Responsible for the account management of a number of contracts providing occupational health services across a range of industries including construction, utilities and public sector. Delivering KPIs and SLAs working in partnership with clients to keep their people well at work, both physically and mentally, thereby reducing absence and maximising.

West Midlands

UK

Implementation, operational and account management of Intelligent Office support services including secretarial, document production, facilities, post room, reprographics, reception and hospitality for six different law firms (multi sited) at various times during this periodClient responsibilities: account management of IO contracts for high worth clients.

Performance managing and coaching a team of seventeen outbound Telesales Advisors. Responsible for all aspects of people management, including objective setting and review, training needs analysis, and personal development. Working closely with senior Sales Directors to ensure successful delivery of their business objectives, including all product volume.

Provided consulting expertise to senior stakeholders to develop and implement employee engagement and change management strategies for major business initiatives and programmes resulting in the on-going improvement of employee satisfaction results and overall productivity.Worked alongside operational teams to carry out full training needs analysis..

Leading and supporting on specific projects and initiatives relating to the delivery of major efficiency improvement programmes across the Customer Service organisation.

Performance managing a team of twenty Customer Service Advisors, developing and coaching them to achieve agreed targets and objectives.

Dealing with inbound residential sales and billing enquiries. Scheduling contact centre resource rotas

Education record

Education record