Clare Bowbeer Email & Phone Number

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I am an independent Tropic Ambassador. Flexible working hours to suit my family's needs. Our infinite purpose is to create a greener, healthier more empowered world. With over 180 beauty awards, 100% naturally derived ingredients, vegan and cruelty friendly, completely free from animal testing. I have a skincare, bodycare, suncare, haircare, mens range and mineral makeup which is all environmentally friendly. All our products are freshly made in Great Britain. I deliver beauty presentations, both online and (under normal circumstances) pamper experiences. I provide makeup tutorials, and can provide tailor made products to suit your age, skin type, complexion and life style.

Manchester, United Kingdom

• Provide Quality Assurance reports which drive measurable continuous improvement for the Global Contact Centre. Key Performance Indicators are Call quality, Customer satisfaction, Product knowledge, Errors with and without cost, and quality evaluations for 35 agents, including all French speaking markets. Work closely with Performance Managers, Team leaders and Service Delivery Officers on performance related projects• Document, evaluate, develop, define, publish and maintain Global Contact Centre Policies and Procedures, to ensure the guest experience is placed at the centre of all process changes.• Responsible for the design, organisation and implementation of Quarterly Global Competitions to run across all 4 Contact Centres during the course of 2014. Project manage the theme, timescale, KPI’s, communication & presentation of each competition. • Communicate specific market, business & product updates and Global sales promotions to agents across 4 centres worldwide. Communication channels include coaching sessions, team briefings, presentations, corporate emails, and via intranet site “ i-contact”. I currently act as a liaison and account manager for 6 key markets within the centre: ensuring all key market information is current and readily available• Design, develop, and implement monthly Product Knowledge assessments, ensuring the questions address common errors of the Centre, providing accurate analysis of key informative data in order to improve staff performance.• Investigate post flight complaints and manage the Centre’s waivers. Provide weekly & monthly reports which drive measurable reduction in errors and complaints. Manage completion of feedback sessions and documentation of all investigated cases, ensuring that all responsible agents are briefed on correct procedures and policies, in order to avoid the error being repeated, resulting in an overall improvement in the Quality of the customer experience.

Self Employed, East Cheshire

Setting up and running of own private French tutoring franchise business. Teaching French to small groups of children aged 3-11 years. I was responsible for the preparation of structured lesson plans and classroom activities in order to provide varied age-related activities to support a fun learning experience. Marketing and developing new business accounts, whilst maintaining professional relationships with key stakeholders. The role included general business management duties, book-keeping and managing financial accounts in addition to feeding back performance and delivering regular progress reports.

Northwich, Cheshire, Uk

Reporting directly into the General Manager of Eurocamp Independent. I was responsible for the negotiation, production & administration of campsite contracts in Northern France, Massif Central & Burgundy, Alps, Switzerland, Holland, and Italy featured within the Eurocamp Independent, Select Sites and Touring Cheque brochures. Main daily duties included but were not limited to, confirming reservations and managing payments, negotiating allocation business, assisting in brochure production, copy writing, mailings, website maintenance and enhancements and investigating complaints.

Home Sweet Home

Executive Director at home sweet home

Northwich, Cheshire, Uk

Responsible for the daily operational management of the Eurocamp Independent department. Leading 15 multi-skilled sales and guest service consultants with a specific focus on ensuring outstanding customer experience on every contact. Ensuring the team produced accurate and timely travel documentation and handled all aftersales related enquiries in an efficient and professional manner. Delivering coaching and training to ensure all agents are fully equipped to achieve individual, team and business targets and KPIs. Collating & reporting daily and weekly performance statistics. I project managed the design and implementation of new staffing and operation hours and assisted in recruitment for the department. I was responsible for the performance management of 8 direct reports.

Northwich, Cheshire, Uk

Assisting with the recruitment of telesales consultants for a new Business Banking call centre, shortlisting applicants and coordinating assessments.

Wilmslow, Cheshire, Uk

Jan 2004 – July 2004 OFFICE SUPERVISOR• Supporting a small commercial team of sales and customer service specialists selling rental holidays for a high quality accommodation provider. Key accountabilities included staff recruitment and training, general office management, administration of travel documents, payments, invoices, refunds and handling customer complaints.May 2003 – Jan 2004 INDEPENDENT RETAIL TRAVEL CONSULTANT• Working as part of a small sales and customer service team, was responsible for researching, negotiating and selling diverse travel products to a discerning customer network both face to face and on the telephone. Managing key customer accounts and networking for new business opportunities.

Bingham, Nottingham, Uk

SELF EMPLOYED FRENCH TEACHER.Setting up and running of own private French tutoring franchise business. Teaching French to small groups of children aged 3-11 years. I was responsible for the preparation of structured lesson plans and classroom activities in order to provide varied age-related activities to support a fun learning experience. Marketing and developing new business accounts, whilst maintaining professional relationships with key stakeholders. The role included general business management duties, book-keeping and managing financial accounts in addition to feeding back performance and delivering regular progress reports.

ACTIVELY SEEKING NEW EMPLOYMENT

East Midlands

• Negotiating deals to maximise booked Group sales revenue for reservations of 10 passengers or more. Developing and maintaining strong relationships with key Group travel accounts, visiting principal accounts and participating in National Sales campaigns. Responsible for all reservation, fares and ticketing enquiries within a team of 10 Group sales experts.

East Midlands

VARIOUS POSITIONS HELD:Reservation Sales & Customer Service Team Leader Project Manager – Amsterdam Reservation Sales, Reservations Sales Training & Technical Development Officer,International Reservations Sales Agent.• I started my airline career as an International Reservations Sales Agent selling scheduled flights and ancillary travel products over the telephone to UK & French customer base. During this time I worked on a project assisting in designing, developing and maintaining a new in-house GUI reservations system (QIKRES) for the European call centre. I was responsible for project administration and technical support. I also assisted with instructing and supporting employees across company network on the new Global Distribution system. I was responsible for updating learner groups of system enhancements and modifications. I worked as a team leader for the Reservation sales and Customer Service Centre where I was responsible for the operational management of up to 150 telesales executives with diverse duties. I had a team of 20 sales consultants and was responsible for assessing and developing the quality of their performance, in order to achieve set targets. I became experienced in handling high-pressure situations and deadlines, maintaining order and discipline, as well as acting as a liaison amongst small groups. I participated in recruitment selection and was also responsible for delivering weekly statistical sales reports to the senior management team. At this time, I was also involved in assisting the management team in the successful consolidation and implementation of a true European call-centre by overseeing the smooth transition of the Dutch reservations and ticketing calls into the new Guest Service Centre.

East Midlands Airport

GROUP SALES SUPERVISOR UK & IRELAND • Responsible for supervising the operation of 10 group sales account managers working with specialist group travel accounts to ensure competitive pricing in the market place. Key contact for UK & Ireland sales areas in negotiating series and allocated groups traffic on key routes. Working closely with revenue and yield management departments to ensure maximisation of airline seat revenue through effective channels for group reservations. Ensuring peak demand is identified over special events and holidays. Performance management, recruitment, staff coaching and development and HR administration. Monitoring productivity, delivering weekly / monthly reports.