Leading a team of Member Pioneers in Cardiff & Vale & South Valleys, planning & coordinating activities in the local community. Increasing cooperation in local communities.

Highly experienced customer services professional with 26 years managing complex and challenging customer’s solutions in telecoms (total value £30 million), recruitment and retail. Proven track record in understanding customer needs & a passion to find positive solutions that make a difference. Naturally enthusiastic & positive, a people person who coaches individuals & teams to provide excellent customer service. Recognised for generating NPS Promoters & a can do culture where people take ownership, responsibility & deliver the brand promise. Instills a sense of urgency to address customers issues and personal accountability for customer satisfaction. Key Skills:• Training and coaching Designed tool kits for new joiners, providing information on all areas of the role mentoring & coaching. Training peers & customers on new customer service processes & systems all with view to improving the customer’s journey. Training out Wellbeing Programme to Service Management Teams. • Customer Service Relationship Management – from bid support to service development planning.Possesses the empathy & experience to identify & satisfy colleagues & customers needs, having worked in a customer service environment for 26 years. Recognised planner & organiser with a pro-active approach to Customer development & Service Management.• Complaint handling, managing issues through to positive resolution.Committed, reliable, energetic & enthusiastic with the ability to succeed in very challenging, dynamic environments. Last 20 years large part of role has been resolving major issues & high level complaints for key Virgin Public Sector & Private Sector customers.• Influencing Peers & Senior ManagementKey part of the Service Management role & is vital to achieve customers objectives, service management has no line management role within Virgin and as such relies heavily on successful influencing skills.

Recruiting Part Qualified & Qualified Accountants.

AMC West Midlands for 17 Boots stores.Assistant Manager - Boots Stratford Upon AvonRetail Graduate Trainee