Institute of Chartered Accounts in England and WalesProviding secretarial support to senior management, including copy typing, minute taking and event planning.Maintaining database and client contact information, ensuring records are kept confidentially and accurately.Handling correspondence, both internally and externally, at senior level.Acting as the first point of contact for any insolvency related issues. Ensuring all of our 'Insolvency Practitioners' have the correct licences and insurance and that they are working within agreed guidelines.Sole management and monitoring of the annual return process and distribution. Guiding accountancy firms through regulatory procedures, and audit applications. Helping to maintain the company intranet site, ensuring that relevant updates are captured and communicated throughout the business.Training, coaching and mentoring of colleagues in insolvency guidelines. Secretary - Professional Conduct DepartmentInstitute of Chartered Accounts in England and WalesTo provide full secretarial and administrative support to three investigation managers.Preparing all letters and presentations and drafting of business plans.Compiling statistical reports for dissemination at board level. The recording and filing of highly confidential paperwork.Providing cover, support and training to other departments including the credit control and audit teams.

Claim Settlement Agencies Writing and issuing of both external and internal policies. Managing the office team, ensuring maximum office cover during holiday and sickness. Proving a high level of customer service, through the handling of complaints and queries.General administration tasks, audio typing, banking, filing and database management.Supporting clients through insurance sales, whilst building and developing business opportunities for the company.

Providing support to client base, answering queries and resolving complaints.Collating performance reports and statistics.Audio typing and minute taking.Drafting letters, presentations and emails.

Offering reception and switchboard duties in a busy office.Drafting letter, emails and reports.Stock control and ordering, including the management of stock budgetsIT SkillsMicrosoft Word - AdvancedMicrosoft Excel - AdvancedPowerPoint - AdvancedAdobe AcrobatMicrosoft OutlookInternet and Intranet