Clare Busingye Email & Phone Number

Dubai, United Arab Emirates

• Providing leadership, performance management, coaching, and mentorship at the branch.
• Creating a culture and environment that enables the team to deliver on business objectives.
• Mananging the delivery of excellent services to customers and ensuring efficient operation at the branch.
• Manage relationships and nurture synergies with the supporting business units.
• Ensuring all sales targets are achieved.
• Plan workloads and Rota for the team.

• Implement and support company-wide business initiatives.
• Handle and resolve all customer queries as at the first point of contact.
• Educating customers about company products and services.
• Drive daily sales and generate revenue.
• Making sure all walk-in customers receive excellent customer services.
• Generate sales leads and follow up on closure.

• Negotiate for contract renewals with big and small-scale business customers.
• Develope better retention strategies based on customer feedback.
• Analyze customer behavior.
• Conduct online and oncall surveys to get feedback from customers about the company products and services.
• Cordinate campaigns to give back to customers.

• Respond to all customer complaints and needs with both quality and efficiency using inbound and outbound contacts, which enables customer satisfaction and retention.
• Create customer loyalty and retention through up-selling and cross-selling in all customer interactions.
• Handle all customer interactions via phone and email with professionalism.