Clare Couper Email & Phone Number

Brisbane, Queensland, Australia

Providing support to our Consumer Partners within the Automotive Network.

Capalaba, Queensland, Australia

I provide a wealth of experience in expediting finance applications within the automotive sector. My meticulous approach involves completing and submitting all required documentation in line with financier requirements and regulatory standards. By ensuring strict compliance with the Credit Act, I facilitate smooth approval processes, contributing to efficient operations.An integral aspect of my role is identifying and addressing customer needs to enhance satisfaction and dealership revenue. Through leveraging product knowledge and building rapport, I facilitate additional sales of insurance, warranties, and related products. This proactive approach not only meets customer needs but also maximises revenue opportunities for the dealership.Furthermore, I play an important role in providing comprehensive support and training for business managers, salespeople, and management teams. By equipping staff with necessary skills and knowledge, I contribute to the delivery of exceptional customer service and overall dealership success. Additionally, I generate insightful reports for strategic decision-making, collaborating closely with the Sales Manager and sales team to enhance dealership results while maintaining high levels of customer satisfaction.In ensuring financial integrity, I oversee the full settlement process for all transactions associated with vehicle deliveries. This includes adherence to company policies and regulatory guidelines outlined in acts such as the Credit Act and Financial Services Review Act. By upholding ethical standards and mitigating legal and financial risks, I ensure that all financial dealings are conducted with integrity. Additionally, I maintain a high standard of personal and office presentation in alignment with company values, enhancing the dealership's reputation and credibility.

Springwood, Queensland, Australia

Over a decades experience working in the finance industry has exposed me to many challenging and rewarding situations on both a personal and professional level.I meet people trying to get ahead in life everyday and for many, a milestone is the purchasing of something significant. Helping them attain that goal and making it memorable is an extremely rewarding prospect.I am grateful l have found after this many years in the industry, a company that shares similar strong values.We can all be winners if we want to be.

Cairns, Australia

I undertake a key responsibility in the organisation, spearheading all reporting duties to both the principal in charge and the financial controller. Through detailed updates on financial activities, performance metrics, and key insights, I facilitate informed decision-making and strategic planning. This commitment to transparency and accountability ensures that all stakeholders are equipped with the necessary information for effective management and oversight.Across the extensive network of 25 dealerships within the Tony White Group of Companies, I serve as the central point of contact for finance-related matters. By fostering strong relationships and delivering exceptional customer service, I uphold high levels of satisfaction among dealership partners. This collaborative approach not only strengthens bonds but also lays the foundation for long-term success and growth.A core aspect of my responsibilities revolves around achieving and exceeding branch Key Performance Indicators (KPIs). This entails meeting targets related to loan origination, revenue generation, and customer satisfaction. Through strategic performance management and goaloriented initiatives, I drive business growth and elevate the overall performance of our dealership network.Efficiency in managing our Customer Relationship Management (CRM) system is essential for optimising customer engagement and lead generation. By employing database marketing techniques and leveraging social media platforms, I enhance our outreach efforts and promote our financial services offerings effectively. This proactive approach not only expands our customer base but also strengthens our brand presence in the market, contributing to sustained business success

I excel in providing expert assistance to customers, guiding them through their financial needs with personalised solutions tailored to their unique circumstances and objectives. This approach ensures that each customer receives the attention and support they require to make informed decisions about their finances.Within my role, I offer a comprehensive range of financial products and services to cater to diverse needs. From personal loans and credit cards to investment options and business accounts, I ensure that customers have access to a wide array of options to meet their financial goals. Additionally, I provide referrals for home lending and financial planning services, ensuring a holistic approach to financial management.Central to my customer service philosophy is a consultative approach, wherein I actively listen to customer inquiries and concerns. By carefully analysing their financial situation, I am able to recommend suitable products and services that align with their needs and objectives. This personalised guidance fosters trust and confidence in the solutions provided.To maintain my effectiveness in assisting customers, I stay up-to-date with the latest developments in financial products, features, benefits, and terms. This knowledge equips me to make well-informed judgments and provide accurate information to customers, ensuring that they have the insights they need to make sound financial decisions.

Melbourne, Australia

Mortgage Manager