Clare Cuddy Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for coordinating and executing user experience testing (UXT) and user experience adoption planning on large-scale HR Technology Workday initiatives within Comcast's HRTSS organization.

Syracuse, New York, United States

Execute a robust change management plan and facilitate organizational change as required to fully integrate AMI in the ways of working and to provide ongoing support as necessary throughout the deployment•Develop unique training programs and materials (including WBT (two self-service course guides), ILT Course Workbooks, Instructor Guides, Device Assembly & Installation Guides (3+) and standard operating procedures (25+)) as a subject matter resource (SMR) through e-learning modalities to fulfill workers specific needs for the following AMI Program related job responsibilities for National Grid:Customer Metering Services (Electric & Gas),Customer Billing , Field Area Network (Procurement, Pre-Installation, Installation, & Post-Installation).•Validate training material with SME’s and conduct pilot training events to validate course materials•Evaluate training program effectiveness through assessments, surveys, and feedback to ensure incorporation of new skills from AMI Training into BAU•Manage project reporting, dependency & risk mitigation, and critical milestone tracking throughout program deployment•Develop outreach communication strategies for successful adoption of AMI capabilities across National Grid’s impacted stakeholder groups (30+) in Upstate New York Territory

Bachelor'S Degree, Major: Human Resource & People Management; Minor: Environmental Studies

Activities and Societies: Alpha Omicron Pi (social fraternity), Appalachian Experience Immersion Program , Ignatian Teach-In For Justice

Education record

Activities and Societies: Northstars Varsity Winterguard,CNS Marching Band, National Honor Society,

Study Abroad