Clare Dolan Email & Phone Number

United Kingdom

London, England, United Kingdom

Responsibilities:- Ensuring that a strong control environment exists within TBSAH channel and that policies and control standards, in line with DSA guidelines, are consistent across TBSAH markets.- Creating and maintaining company policies and procedures across all markets.- Advising and educating consultants with policy queries including code of conduct, social media policy and general policies and procedures- Investigating suspicious or fraudulent consultant accounts or bad… Show more Responsibilities:- Ensuring that a strong control environment exists within TBSAH channel and that policies and control standards, in line with DSA guidelines, are consistent across TBSAH markets.- Creating and maintaining company policies and procedures across all markets.- Advising and educating consultants with policy queries including code of conduct, social media policy and general policies and procedures- Investigating suspicious or fraudulent consultant accounts or bad behaviour in general and taking the appropriate action against individuals or whole teams to stamp out bad practice.- Undertaking relevant audits of business practices to ensure that policies and procedures are being adhered to.- Monitoring and testing procedures to make sure that they work and that they deliver the best possible outcome for everyone and making the necessary changes if they do not.- Proactive monitoring of compliance trends and working with high-level stakeholders to mitigate risks and solve internal problems to the benefit of everyone involved. Show less

High Wycombe, Buckinghamshire, United Kingdom

Key Achievements:• Achieving the Level 3 Award in Global Financial Compliance and completing the IT Governance Ltd ISO 27001 ISMS Foundation Training Course and the ISO 31000 Lead Risk Management course.Responsibilities:• Ensuring compliance throughout the business by working on the compliance monitoring plan, sampling processes throughout the business to ensure compliance with regulations and internal policies and procedures.• Providing senior management with the necessary… Show more Key Achievements:• Achieving the Level 3 Award in Global Financial Compliance and completing the IT Governance Ltd ISO 27001 ISMS Foundation Training Course and the ISO 31000 Lead Risk Management course.Responsibilities:• Ensuring compliance throughout the business by working on the compliance monitoring plan, sampling processes throughout the business to ensure compliance with regulations and internal policies and procedures.• Providing senior management with the necessary assurance that the business is achieving its objectives to be a top class and ethical lender, and to identify risks and issues that need to be addressed to ensure that objective continues to be met.• Conducting due diligence on new suppliers.• Collating management information for compliance packs to be submitted to Committees. Show less

Maidenhead, Berkshire, United Kingdom

Key Achievements:• Speaking at the 1st Swedish Power Day in Stockholm, representing the Northern Europe Compliance Team in front of hundreds of Franchise Partners. I spoke about the importance of compliance in multi-level marketing.• Being given the responsibility to train the rest of the members of staff in the company on compliance. • Presenting at every Compliance Summit in front of the rest of the EMEA Team and Directors of the company. Tasks include:- Being the… Show more Key Achievements:• Speaking at the 1st Swedish Power Day in Stockholm, representing the Northern Europe Compliance Team in front of hundreds of Franchise Partners. I spoke about the importance of compliance in multi-level marketing.• Being given the responsibility to train the rest of the members of staff in the company on compliance. • Presenting at every Compliance Summit in front of the rest of the EMEA Team and Directors of the company. Tasks include:- Being the first point of contact for the Customer Services office in Hammersmith for any escalated customer complaints received via phone or social media. Ensuring all complaints are followed through start to finish providing Customer Services with a detailed explanation of communication had with the Franchise Partner.- Dealing with any legal communications to external companies when necessary.- The monitoring of social media to prevent and resolve any non-compliant posts.- The education of Franchise Partners to ensure their businesses are in line with corporate and industry regulations.- The investigation of potentially fraudulent franchises and orders.- The accurate logging of cases on databases for reporting.- Providing education of our Code of Conduct to Franchise Partners both orally and in written form.- Presenting at Franchise Partner training days.- Organising and running compliance training for all other members of staff.- Assisting the Marketing and Events team with any tasks that they need help with. This includes booking hotel rooms and travel arrangements for staff members for events, helping out during events and creating marketing material (handbooks, agendas, product information documents etc).- Arranging meetings, preparing slides, taking minutes and following up on action points. Show less

Maidenhead, Berkshire, United Kingdom

Key Achievements:• Answering and efficiently dealing with double the amount of phone calls and emails as the rest of my team (team of 6).• Being promoted to the compliance team after 9 months with the company. Tasks include:- Taking incoming calls assisting Franchise Partners with promotions, administration and hitting targets.- Responding to any email enquiries which included pay queries, explanation of the marketing plan, sorting out any team issues and team or… Show more Key Achievements:• Answering and efficiently dealing with double the amount of phone calls and emails as the rest of my team (team of 6).• Being promoted to the compliance team after 9 months with the company. Tasks include:- Taking incoming calls assisting Franchise Partners with promotions, administration and hitting targets.- Responding to any email enquiries which included pay queries, explanation of the marketing plan, sorting out any team issues and team or individual promotions.- Organising the payment of commissions and bonuses during payroll.- The arrangement of sending certificates to all Franchise Partners who hit new promotions.- Following up new starter fees by contacting Franchise Partners via phone and email to take payment. Show less

Bourne End, Buckinghamshire

My key role is to increase revenue in our print and online news portal through sponsorship, banner adverts, directory listings and further advertising.

Triangle Management Services is the market leading independent source of information and analysis on the global mail and express industries. My role included contacting high-level decision makers in order to increase revenue for the business’s event portfolio. I worked across a varied portfolio of events. Key Achievements:• Exceeding my sales target and selling out the World Mail and Express event in the Philippines whilst being the only member of the sales team.• Being promoted… Show more Triangle Management Services is the market leading independent source of information and analysis on the global mail and express industries. My role included contacting high-level decision makers in order to increase revenue for the business’s event portfolio. I worked across a varied portfolio of events. Key Achievements:• Exceeding my sales target and selling out the World Mail and Express event in the Philippines whilst being the only member of the sales team.• Being promoted from Delegate Sales Executive to Media Sales Executive after 3 months of working for the company. Tasks included:- Generating new delegate leads and selling the event portfolio to previous delegates. - Managing the print publications paid for subscription to increase revenue.- Generating new awards applications to The World Mail Awards by calling clients to encourage them to enter. - Identifying new retail leads and encouraging them to attend the UK event ‘The Mail & Express Delivery Show', and the European event 'World Mail and Express Europe'.- Ensuring database information is correct and up to date and improved at all times.- To meet and exceed sales and attendee targets.- To represent and liaise with key stakeholders for the company at all events. Show less

High Wycombe

This was a customer-facing role where I operated as an expert member of the menswear sales team. Key achievements:• Being chosen to be the partner representative for my department. • Managing a ‘My John Lewis’ event in store. Tasks included:- I provided advice and recommendations to customers in store and customers over the phone. - I regularly worked on the returns desk where I had to have very good knowledge of the returns policy and usually had to deal with… Show more This was a customer-facing role where I operated as an expert member of the menswear sales team. Key achievements:• Being chosen to be the partner representative for my department. • Managing a ‘My John Lewis’ event in store. Tasks included:- I provided advice and recommendations to customers in store and customers over the phone. - I regularly worked on the returns desk where I had to have very good knowledge of the returns policy and usually had to deal with unsatisfied customers. - I voluntarily took on the role as head of all in store events for menswear in my branch where I organised one ‘My John Lewis’ event where I prepared a style trend presentation and organised several competitions, it was a great success and our department took in a lot of money during that evening. Show less

Cumnock

I worked as the assistant to the manager for The Cumnock Tryst, a new classical music festival in Ayrshire. The new festival brought world-renowned performers to the halls and churches in Cumnock, and included educational and community events in its programme. I worked closely with the festival manager, the PR and marketing teams, and the Artistic Director in organising this festival in the months leading up to it. I also worked tirelessly during the days of the festival and juggled many… Show more I worked as the assistant to the manager for The Cumnock Tryst, a new classical music festival in Ayrshire. The new festival brought world-renowned performers to the halls and churches in Cumnock, and included educational and community events in its programme. I worked closely with the festival manager, the PR and marketing teams, and the Artistic Director in organising this festival in the months leading up to it. I also worked tirelessly during the days of the festival and juggled many high-pressure tasks. Key achievements:• Successfully executing the first year of the festival with no prior experience and working with a brand new team. The festival achieved raving reviews in the first year: New York Times – A Music Festival for a Forlorn Town by Michael White; and a 5 * review in the Herald – Classical Review: Cumnock Tryst: The Sixteen, Cumnock by Ken Walton.Tasks included:- Helping to manage the festival budget, ensuring the best value for money was applied in my own areas of responsibility.- Liaising with sponsors of the festival at fundraising events and taking care of them during the festival itself.- Arranging travel and accommodation for board members, members of staff and performers.- Being in charge of petty cash for the duration of the festival.- Taking minutes at meetings and sending out a briefing of the meetings afterwards.- Liaising with performers, artist managers, publishers and agents in order to get the necessary information for concert programme notes.- Helping to draft concert programmes and programme notes.- Liaising with venue staff, stage and lighting staff and caterers for every event.- Managing the front of house team and volunteers at every event.- Assisting the stage manager.- Looking after the performers during rehearsals.- Page-turning during concerts.- Finding the most suitable venues for each concert and visiting venues prior to events to make sure they are fully equipped and prepared. Show less

Musica Sacra Scotland is an organisation which promotes the education of Catholic liturgical music around the churches of Scotland. We organised several workshops where members of the public would come along to learn how to sing for church services. - Taking minutes at meetings and following up on any action points.- Drafting schedules and helping to organise events.- Helping out on the day of events.- Making travel arrangements for participants.- Managing… Show more Musica Sacra Scotland is an organisation which promotes the education of Catholic liturgical music around the churches of Scotland. We organised several workshops where members of the public would come along to learn how to sing for church services. - Taking minutes at meetings and following up on any action points.- Drafting schedules and helping to organise events.- Helping out on the day of events.- Making travel arrangements for participants.- Managing budgets.- Managing the company’s social media pages. Show less

Egham

Key achievements:• Singing for the Queen and Prince Philip when they visited the University to award the music department with a Regius Professorship.• Singing live on BBC Radio 3’s In Tune programme.• Performing alongside Dame Felicity Lott, Susan Bullock and Sarah Fox.• Supporting The King’s Singers at Cadogan Hall.The Choir of Royal Holloway has a reputation as one of the best university choirs in the country. I sang in the choir most days a… Show more Key achievements:• Singing for the Queen and Prince Philip when they visited the University to award the music department with a Regius Professorship.• Singing live on BBC Radio 3’s In Tune programme.• Performing alongside Dame Felicity Lott, Susan Bullock and Sarah Fox.• Supporting The King’s Singers at Cadogan Hall.The Choir of Royal Holloway has a reputation as one of the best university choirs in the country. I sang in the choir most days a week. In addition to this I was also part of a quartet of choral scholars who performed at Morning Service in the university’s chapel every Monday. I understand how to organise big groups of musicians through touring extensively with my choir, and with them I recorded several CDs with the Hyperion label. The experience of performing with this choir taught me to be a very effective timekeeper, a team player, and the extremely high-performance values of a near professional ensemble. Show less

London, United Kingdom

I had a month-long internship with the promotions team at music publishers Boosey & Hawkes. This gave me a good perspective on the business of music production.

Bachelor Of Music (Hons), 2:1

Activities and Societies: Choral Scholar in The Choir of Royal Holloway, member of Founders Choir, member of The Chorus of Royal Holloway.

Education record

Activities and Societies: Member of the choir, Member of the opera group, Prefect, Awarded full colours for commitment to music. Scottish.

Certified Iso 27001 Isms Foundation Training Course

Level 3 Certificate, Global Financial Compliance