Clare Espina Email & Phone Number

-Responsible for Operations for business, including processes, systems, and reporting & analytics-Implemented HR processes including those for hiring, time management, and payroll-Created and maintained standard agreements, pricing models, and customer contractsDatum Consulting specializes in IT due diligence, digital transformation, and IT value creation.

- Responsible for global processes, technology systems & tools, and reporting & analytics for global Professional Services team - Hired and grew team from 2 to 10 global Resource Managers, Project Managers, and Operations Managers - Services Delivered Revenue increased from $4M to $17M though strategic initiatives, operational efficiencies, and tool implementations - Implemented Certinia PSA & WorkRails; Built integrations and automations between all systems from Salesforce through NetSuite- Developed and implemented career paths for global teams- Initiated and developed reporting and analytics, including utilization, revenue, forecasting, T&E spend, Forecasting Accuracy, ARR, and Time to First Touch reporting- Revamped CSAT Survey & follow up process, increasing response rate from <10% to 30%

Washington D.C. Metro Area

-Oversaw the activities of the Consulting, Data Science, Production, and Training Teams-Responsible for bookings, forecasting, and expense management-Developed and measured individual and team KPIs, including bookings, pipeline, and utilization. -Responsible for all Services engagements to ensure quality and timeliness-Member of the Pricing Committee, Salesforce SWAT Team, and Customer Care Council. Also served as moderator for the Client Advisory Council

Bethesda, Md

Bethesda, Md

Bethesda, Md

Manage a client portfolio of nearly 500 non-profit organizations, while working closely with clients to identify their objectives and to design strategies and implementation recommendationsConduct group and one-on-one product training for new and returning clientsWork closely with the tech team to ensure that all data being returned to clients is of the best quality and in a format that will be most usefulRevised the internal Client Services training guide

Executive Mba, Forté Fellow

Bachelor Of Science, Business Administration; Decision And System Sciences