Clare Fleming Email & Phone Number

Dublin, Ie

Dublin, Ireland

Irish social housing not-for-profit charity ; gathering, scoping and evaluating business requirements for in-house or third party development of software solutions; developing complex sql queries for rent calculations, sql scripting of document data sources; maintenance and enhancement of SSRS reports; creating stored procedures, views and triggers to enhance and automate business processes; performing data migration and cleansing using SQL; producing process mapping and gap analysis documentation, creating UAT test cases and test scripts; providing support in the use of various business-critical applications;

Dublin, Ireland.

International humanitarian organisation; responsible for maintenance and improvement of the fundraising CRM system and MS SQL Server database, gathering/analysing business requirements and providing appropriate solutions.Key technologies: SQLServer 2005/2012 database programming; T-SQL; Stored Procedures; DB Job scheduling; Performance Monitoring; Data Integrity; ThankQ CRM Software Support; Systems Analysis; Business Requirements Gathering; MS Visual Studio; MS Excel; MS Access; Working as part of the Fundraising Systems team, analysing and developing new and improved processes and procedures to maximize effectiveness, efficiency and service to donors. Ensuring the data integrity of the CRM database by maintaining and improving data entry rules to end-users, data validation rules for data imports and nightly jobs to detect and fix incorrectly entered data on the database.Assisting with database administration of the MS SQL Server database, maintaining and improving performance monitoring plans.Proactively working with ROI and UK Donor Care teams, providing system support and developing new solutions to improve the donor care service. Working with the ROI and U.K. Marketing teams to improve and enhance the functionality of the CRM system to keep apace with emerging traditional and digital marketing trends.Liaising with Concerns third party providers of their Web, Digital marketing and Tele-marketing services and their CRM software system 'ThankQ'. Documenting and submitting software errors for investigation and resolution and managing change requests for development, testing and delivery.

Dublin, Ireland

US multinational software house; involved with all aspects of the full project lift cycle from refining business requirement with clients and producing specifications through to managing development, testing, delivery and live support.Team Management - performance management; coaching; mentoring; co-ordinating and integrating completed work; quality assurance; motivating;Client Management – client facing roles; building trust; resolving issues; professional approach;Deadlines – agreeing estimates with client; negotiating rework timescales; monitoring progress against estimates for team; dealing with delays, showstoppers etc;Planning/Organising – assigning tasks based on individuals experience; team meetings; client meetings; project deliveries; documentation completion and delivery;Communication – professional level of communication with client to ensure a constructive working relationship; enthusiastic and motivating tone with team members to create a culture of task ownership and personal responsibility; Application analysis & development – developing CSC insurance systems for the client using cobol and sql/db2; writing functional/technical specifications; executing/supporting testing using MS Excel.

Bsc Applied Computing, I.T., Degree

Professional Diploma In Digital Marketing, Distinction.

SEO; PPC; Affiliate Marketing; E-Mail Marketing; Display Marketing; Mobile Marketing; Social Media; E-Commerce; Analytics;

Introduction To Java Programming, Information Technology

Education record