Learning Design, Media and Marketing Senior Associate Capability & Development Team PwC | Operate

- Management, development and ongoing maintenance of online activity including the two corporate WordPress sites, the e-commerce website, Amazon Market Place and eBay- Increasing online sales through the use of Content Marketing, SEO, PPC, Social Media and other related tools.- The use of online review tools such as Google Analytics, Bing Analytics and Webmaster Tools- Assisting the Marketing Manager in the development the marketing plan in accordance with business objectives.-… Show more - Management, development and ongoing maintenance of online activity including the two corporate WordPress sites, the e-commerce website, Amazon Market Place and eBay- Increasing online sales through the use of Content Marketing, SEO, PPC, Social Media and other related tools.- The use of online review tools such as Google Analytics, Bing Analytics and Webmaster Tools- Assisting the Marketing Manager in the development the marketing plan in accordance with business objectives.- Maintaining a marketing schedule in line with marketing budgets both online and offline.- Social Media Marketing - creating, managing and growing the company's presence though blogs, Twitter, Facebook, Social Advertising and other strategically relevant online tools.- Use of traditional Media such as local Newspapers, Yellow Pages, Industry Magazines.- Assisting the Marketing Manager in respect to all B2B and B2C exhibitions- Supporting the existing sales team and Product Specialists when required in conjunction with the Marketing Manager- Creation and production of promotional literature- Curation of testimonials, case studies and reviews from various customer groups- B2B and B2C email marketing and communications using Mail Chimp- Developing and maintaining an accurate sales contact database- Provide customer care to customers by phone, email and Live Chat online. Show less

Providing excellent customer service over the phone to both travel agents and direct consumers. Booking passengers onto tours using Softrip booking system.Adding airfare to customers package.Putting together self drive packages for direct customers and travel agents using hertz and b&b Ireland.Taking credit card payments over the phone. Answering questions on the wide range of tours / chauffeur / self drive packages Ensuring the customer has everything they need for… Show more Providing excellent customer service over the phone to both travel agents and direct consumers. Booking passengers onto tours using Softrip booking system.Adding airfare to customers package.Putting together self drive packages for direct customers and travel agents using hertz and b&b Ireland.Taking credit card payments over the phone. Answering questions on the wide range of tours / chauffeur / self drive packages Ensuring the customer has everything they need for their tour - including travel documents tour vouchers,back packs, luggage straps etc.Attending trade events - I had the opportunity to represent the company at the annual AAA Travel Marketplace in the Gillette Stadium this involved setting up the exhibition stall and marketing materials - pop up stands, brochures, flyers etc. I had the opportunity to meet past and potential customers and travel agents face-to-face.Working at CIE tours was an excellent experience all round and enabled me to grow my skill set and put theory from my studies into practice. Show less

Providing excellent customer service skills, greeting customers with a smile, setting up room for events such as weddings, formals and concerts, serving the meal ensuring everyone's needs are met