Clare Gregory Email & Phone Number

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, United Kingdom

Nottingham

Nottingham

Nottingham

As for Client Services Executive below, also:Working to annual target of £357,000, with a portfolio of 94 clientsRegular contact with clients to develop excellent working relationships resulting in sales through service.Support clients and interpret their requirements in order to supply accurate prospect data for marketing & research campaigns.Finding new ways of working with existing customers to drive revenue growth.Working to annual target of £357,000, with a portfolio of 94 clients.Manage bad debt to ensure that outstanding invoices are paid.Develop SQL query skills in order to query and analyse data, to interpret requirements and respond to client queries.Speaking to clients at all levels of the client’s organisation, from account executives to managing directors.Attending and contributing to client meetings for existing customers.Work as part of a team, supporting all colleagues and maintaining effective communication.Worked with an independent auditor to develop an audit process and roll out into the team.

Working as sales support within the B2B Agency & Broker team.Responsibilities: Daily contact with external prospects & clients at various levels regarding Business marketing data.Produced fast counts for clients indicating potential number of records available to be purchased.Produced client data, in line with agreed specifications, accurately & on time.

Daily contact with prospects & clients via inbound telephone calls.Produced management information to monitor achievement of departmental and business objectives.Achievements:Support & training on use of internal database & MS Office suite for a department of 25.Undertook self development to gain skills in manipulating the data within the department to enable production of meaningful reports and reducing some report production times by over 50% Redesigned & automated existing management information systems & reportage, e.g. measurement of performance targets for distribution to senior management, improving accuracy & detail.Increased workflow and team effectiveness by conducting process reviews, which removed bottlenecks and reduced work backlogs to a minimum.Implemented performance targets, prioritised task lists and deadlines to motivate team members to work on their own initiative, and also to improve teamwork.Training Courses Undertaken:Appraisal SkillsInfluence & PersuasionManagement EssentialsMS Excel & Access Introduction & Advanced (Prima)Managing Discipline & GrievanceSales Training

Administration Support, Domestic & General Insurance, NottinghamWorked in a busy inbound Call Centre in Nottingham City Centre, providing administration support to 100 staff, and as PA to the Call Centre Manager.I left this role as I was actively recruited by Experian Ltd to develop their administration team and improve effectiveness & procedures.

Ba (Hons), Banking And Financial Services

BA(Hons) Financial Services, 4 year course with a placement year at ICL Computers in Birmingham

Education record