Clare Lucey Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Proven in mentoring, coaching, and developing staff across multi-disciplines • Proven record in developing and maintaining relationships with clients and stakeholders and a widely diverse population• Goal orientated manager with a flair for utilising staff to their best abilities• A service-oriented nature, with a strong desire to provide quality client service• Proven track record of beating organisational targets, whilst providing optimal customer service.• Proven ability to self-upskill when required• Developed genuine and respected rapport and with the Fund• Understanding of SLA’s and how to work towards reaching them• Popular mentor amongst current staff • Participating in regular leadership meetings and identifying potential improvements for efficiency • Established and maintained strong working relationships across the multi levels of Link Group including complaints team, ICCC team, and Pensions team.

Perth, Western Australia, Australia

• Implementing COVID policies and continually adapting the business model to changing environments and regulations• Strong leadership through COVID, implementing a system of effective communication for regular updates including and providing resources for mental health and general well being• Rebuilding team structures and evolving to match ever changing goal posts through COVID• Developed and managed a team ranging from 25- 50, multidisciplinary teams to meet high volume whilst maintaining service levels• HR skills that include, recruiting, onboarding, performance management and terminations• Proven in mentoring, coaching and developing staff across multi-disciplines • Lead regular management leadership meetings to identify areas of improvement, and strength to employ resources in the most effective manner• Implemented health and safety plans and training • Strong adherence to legislation and regulations including the Liquor Licensing Act• The ability to analyse data and concisely report achievements, issues and action items for improvement. For example P&L’s, monthly quarterly and annual budgets• Rostering and forecasting to best meet the needs of the business and dynamically changing where needed• Ordering, invoicing; and stocktaking to a KPI of 0.05% consistently • Punching sales targets above and beyond annual budgets

Perth, Western Australia, Australia

• Developed and managed a team ranging from 25- 50, multidisciplinary teams to meet high volume whilst maintaining service levels• A strong understanding of P&L’s and identifying key hits and misses• Proven in mentoring, coaching and developing staff across multi-disciplines • HR skills that include, recruiting, onboarding, performance management and terminations• Proven in mentoring, coaching and developing staff across multi-disciplines • Lead regular management leadership meetings to identify areas of improvement, and strength to employ resources in the most effective manner• Implemented health and safety plans and training • Assessed PowerBI reports of sales vs, labour, vs costs to improve future forecasting• Accurately forecasting month to month, based on run rate vs actual achievable targets• Overseeing Kitchen – including rostering, food COGS and culture