Triangle are a specialist provider of Intermediary services to the family and criminal courtswww.triangle.org.uk

I oversee Operations and HR for the business, as well as running our main Brighton centre.

PM and Operational Manager for a large Underwriting data intregration project, I'm line manager for 25 Underwriters who work both in house and remotely.

Customer Services and Sales manager for the hospital. Managing a department of 12 across 3 sites in Sussex, Surrey and London.

Overseeing a 20 seat call centre and a team of 4 Business Analysts. My role is a blend of leadership and implementing change within the business. My passion for Customer Service is well stoked in this role, with customer centricity being at the core of everything we do.I have a strong background in performance coaching and creating training and leadership programmes. I also very much enjoy the more strategic side to my role - focusing on driving a culture of continuous improvement using lean principles

Looking after the customer service needs of a portfolio of 80 journals published by IPC Media, Haymarket publishing and RBI.Managing a team of up to 25 agents and three team leaders.