Clare Moran Email and Phone Number

Managing the operations and administration of the Patron and Friend membership scheme at the Royal Opera House.

Provide efficient and effective customer service by telephone, in person and in writing. Handle customer complaintsManage Ticket Sales Shop during performance incomingQueue and customer flow managementKey holder- open and close shop.Provide positive and accurate information, advice and assistance in response to enquiries. Efficient knowledge and application of Tessitura ticketing system. Provide front-line advice and support to customers… Show more Provide efficient and effective customer service by telephone, in person and in writing. Handle customer complaintsManage Ticket Sales Shop during performance incomingQueue and customer flow managementKey holder- open and close shop.Provide positive and accurate information, advice and assistance in response to enquiries. Efficient knowledge and application of Tessitura ticketing system. Provide front-line advice and support to customers wishing to book online. Print postal batches and next day COBO batches Efficiently handle exchanges, re-sales and duplicate ticket requests. Provide casual assistance to Patrons Box Office; Give high quality advice and service to customers of the highest membership level, processing allocations, control hold codes, process exchanges, re-sales and refunds. Provide casual cover as Access Co-ordinator; setting up access membership accounts, process welcome packs, apply and remove access ticket holds, police discount application and control abuse, provide advice and support to customers and colleagues regarding access membership. Show less