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Kemble Drive, Swindon, Gb

Gloucester, England, Gb

As Operations Director I held a regulatory certificated position. Responsible for successful, secure delivery of change into production and the maintenance and continuous improvement thereafter. Responsible for delivering operational excellence to our Customer. It is essential that IT is perceived as a strategic business asset and that meeting our KPIs contribute to the critical success factors of the Business. I was responsible for the leadership, motivation, development and performance of multiple teams: Business Analysis, Testing, Quality Assurance, Cyber Security, Business Continuity, Infrastructure & Network teams, Desktop environments; 1st and 2nd line technical support, Customer Service helpdesk, Release Management and the Service Management team. Resource responsibility for all front line support activities I held overall responsibility for ensuring all IT teams deliver operationally to agreed SLAs and identified KPIs that all colleagues must deliver to. I have many years experience of working with outsourced suppliers (on and offshore) and negotiating contracts that stand the test of time. Working in Finance industry I understand the need to meet regulatory requirements and can evidence metrics, documented processes and strategy to stand up to audit scrutiny.

Gloucester, England, Gb

As Head of Service and Portfolio Delivery I was responsible for delivering operational excellence to our Customer. It is essential that IT is perceived as a strategic business asset and that meeting our KPIs contribute to the critical success factors of the Business. I was responsible for the leadership, motivation, development and performance of five teams consisting of staff who manage the Desktop environments; 1st and 2nd line technical support, Customer Service helpdesk, Testing and the Service Management team. Whilst I have resource responsibility for all front line support activities I hold overall responsibility for ensuring all IT teams deliver operationally and have identified KPIs that all staff must deliver to.

Gloucester, England, Gb

As IT Infrastructure manager I was responsible for Ecclesiastical's corporate IT infrastructure, ensuring it met the current and future demands of the Business, in line with corporate strategy, standards and ethos. The role included optimising, with an aim to gain the Business a competitive advantage and maximise profitability, the availability, security, capacity and response times of all corporate systems.I was responsible for the leadership of four teams consisting of thirty staff who manage the LAN, WAN, VOIP networks; the AS400, Server, Desktop environments; 1st, 2nd and 3rd line technical support and Customer Service helpdesk.

Gogarburn, Gb