Clare Reene Email & Phone Number

Folkestone, Gb

Kent, England, United Kingdom

I supported the development and implementation of the ITSM platform ServiceNow for the organisation. I supported the Senior Project Manager through an Agile project management methodology approach and associated ITIL process designs. During this time, I have positively collaborated with multiple stakeholders, colleagues and suppliers. I also provided PMO support throughout the project as the Subject Matter Expert (SME) for ServiceNow which included the development of the ITIL Change Management and incident Management processes and procedures.I also developed key processes as part of the implementation of ServiceNow which included the change management process to embed the ITSM protocols and procedures. As part of this I worked with IT colleagues and suppliers to test and develop the project throughout its lifecycle to ensure it was in line with industry best practice. I was responsible for the Knowledge and Problem Management framework as critical aspects of ITSM within the organisation as part of the project implementation. As a result of successfully implementation of ServiceNow there was a 5% reduction in volume of incidents raised and self-service incident management by staff increased by 20%I have supported the successful delivery of the Windows 10 rollout across 4,000 desktop computers covering the implementation end-to-end in line with agreed timescales and budgets. I project managed the delivery of the NetDimensions / PeopleFluent SaaS Cloud Migration project covering the end-to-end lifecycle. Throughout all projects I provided progress reports to senior management and co-ordinate all resources in line with project programmes to ensure on time delivery. In addition to this I also utilised standard operating procedures and service provision across workstations, mobile devices, printers and other devices to streamline service provision and reduce downtime from faults or errors.

Kent, England, United Kingdom

I developed travel marketing campaigns which covered the development of content, the coordination of traditional and digital marketing material while also managing the marketing budget. I also created marketing material with third party suppliers which involved managing designers and writers in order to prepare marketing material consistently across digital and print advertising. In addition to this I worked with national press and media outlets to coordinate marketing activities in line with agreed internal plans, budgets and marketing standards while remaining consistent with brand guidelines. Delivering a strong Return on Investment was very important so I would chair weekly production and planning meetings to keep everything on track. I would then prepare comprehensive marketing campaigns across various platforms and schedule all travel marketing initiatives and content across publications in line with the agreed annual marketing plan.

Kent, England, United Kingdom

Kent, England, United Kingdom

Kent, England, United Kingdom

I provided support to individuals who were suffering from emotional distress. I listened to their concerns, worries and provided guidance on support that was available to them in line with internal policies and procedures.

Folkestone, England, United Kingdom

Folkestone, England, United Kingdom

Folkestone, England, United Kingdom

Amp Pmq, Project Management

Bachelor Of Arts - Ba, Fine And Studio Arts

Diploma, Graphic Design, Triple Distinction

Gcses, 9 Achieved