Clare Simms Email & Phone Number

Shafton, GB

Nostell, England, United Kingdom

• Direct line management for the team of operations professionals and overall responsibility (Staff Management, Schedules, HR and Recruitment)
• Provide leadership which utilizes the full potential of the team
• Ensure compliance with health & safety, sustainability, quality and other statutory requirements
• Oversee the organisations operations and manage the business aspects of the company
• Responsible for maintaining accurate planning production for the business, and developing the resource plan with a view to helping the business develop and deliver results
• Work closely with Directors to ensure that projects are cast properly, reflecting both the skills of the individual and the needs of the project

• Single point of contact for all international customers.
• Prepare all documents for all global processes and policies. Making continuous recommendations to improve processes.
• Manages service risks, contractual exposure, and critical escalations.
• Coordinate large global bids and monitor all KPI's and SLA's.
• Generate and communicate business reports and forecasts.
• Establish and maintain vendor relationships.

• Overseeing a team of 15 technical engineers in an agile working environment.
• Identifying and fulfilling training gaps.
• Authorizing annual leave, expenses, sickness and any other leave.
• Assisting with recruitment and the interview/onboarding process.
• Third party management (contractors and other external resources).
• All of the below tasks in my Resource Manager role.

United Kingdom

• Solely manage the capabilities of the professional services team members. Ensuring engineers are scheduled optimally to maximize value and meet project needs.
• Use Agile methodology to incrementally complete tasks and projects.
• Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle.
• Responsible for utilisation and productivity targets as well as taking into account resource welfare, relevant local legislation, expense costs and travel requirements.
• Work with the Services Management Teams and Senior Teams across EMEA to identify and allocate resources to fulfill training, projects and customer support.
• Work with senior management to help maintain key certifications and accreditations in line with core vendor requirements and ensure that staff maintain technical/professional certifications.

Reading, United Kingdom

• Manage twelve engineers and all of their daily tasks.
• Schedule all preventive maintenance and contracted maintenance.
• Offer technical advice to complex situations or seek answers internally.
• Produce stats when needed.
• Making sure processes are implemented.
• Monitor workload/resource and help to reach company SLA’s.

Reading, United Kingdom

• Rotational shift pattern which involves working nights and mornings.
• Continuous learning of NRSWA.
• Regularly involved in managing and quality monitoring the call centre.
• Scheduling emergency calls and insisting engineers with anything they need (equipment/back up).
• Carrying out risk assessments and communicating the findings.
• Answer all emergency calls/emails and action them as necessary (Calls vary from scheduling jobs, pollutions, technical assistance to distressed customers).

Reading, United Kingdom

• Manager level.
• Monitoring the engineer’s jobs and keeping track of SLA’s.
• Overlooking and assisting a team of eight schedulers and their assigned engineers (around 20 in total).
• Providing technical advice, guidance and information to both schedulers and engineers.
• Dealing with ongoing project work and emergency reactive situations all the way through to resolution.
• High level complaints and providing excellent customer service at all times.

Farnborough

Camberley