• Developed and revitalized professional content on webpages receiving an average 38% of the organization's monthly pageviews. Partnered with SMEs, when applicable, to confirm the accuracy of new content.• Utilized SEO principles to enhance over 125 webpages, with a 35% pageview increase YoY in 2020.• Managed the content development, distribution, and click analysis of e-newsletter sends to nearly 150,000 recipients, with a focus on promoting the monthly release of publications (books, journals, magazines) and marketing open-access content to non-members of the association.• Organized and headed a monthly content meeting for stakeholders representing all organizational workgroups to regularly align strategies, encourage cross-collaboration, and promote relevant content across a variety of channels.• Analyzed click metrics and engagement data for high-ranking webpages before reporting out to various workgroups based on their interests and goals. • Executed the development of a digital book catalog to drive revenue and engagement with nearly 200 press offerings, including new titles, upcoming titles, best-sellers, and categorized listings.

• Expert in the creative development, submission, and workflow management of multichannel marketing materials for mid-market pharmaceutical clients.• May 2018 - Creative lead for a campaign with a top 15 pharma company that led to $8.6M in Rx sales, a 2,710% ROI• Work closely with multiple cross-functional teams to ensure content supports clients’ brand messaging and objectives.• Lead Editor for all Patient Feedback programs, a deadline-driven, multi-channel program with both consumer- and professional-facing content.• Manage concurrent projects on an ongoing basis to effectively deliver against assigned quotas and deadlines. • Earned a 100% internal client satisfaction score for providing proactive and strategic guidance on content and accurately managing global campaign changes.

• Generate customized content based on analysis of the client’s specific needs and trending content.• Implement creative ways to engage and inform an international audience on a wide variety of topics.• Deliver against assigned article quota, managing multiple projects at the same time and proactively communicating with headquarters.• Responsible for researching article content, verifying sources, and envisioning new ways to produce written content.• Translate content into HTML code and submit articles for online publication.

• Author and implement style guides for policies and procedures to support consistent style and accuracy of content.• Responsible for reviewing and proofreading all quality system change requests for global manufacturing document updates.• Manage a large-scale project involving the creation of concise governing procedures from numerous corporate and global site documents.• Lead content review meetings with subject matter experts to ensure that all updates are clear, concise, and accurate before publishing.• Build and maintain relationships with clients by providing outstanding customer service and custom strategic advice for all document issues.

• Responsible for developmental editing, copyediting, and proofreading all items submitted for use in the COMLEX-USA Level 2 Examination• Editor responsible for the Clinical Decision-Making Task Force in charge of piloting a new short answer component of the COMLEX-USA Level 3 Examination • Organize and conduct writing workshops to train authors, deliver constructive critiques, and facilitate group reviews• Conduct virtual item reviews with subject matter experts to ensure content validity and item accuracy• Train new employees in item entry, copyediting, and other procedures within the department • Manage the key validation process, which includes creating internal procedures, determining which items need to be reviewed, organizing complex Excel files to track item statuses, facilitating conference calls, and ensuring all changes are completed by the publishing deadline

• Authored multiple reading group guides and synopses for publication within the trade books (Barefoot in Baghdad, Manal M. Omar; Désirée, Annemarie Selinko; Beautiful People, Wendy Holden; Farm Fatale, Wendy Holden; Best Little Stories from World War II, C. Brian Kelly)• Edited and styled a variety of manuscripts, coordinating with the Production department to verify sources and secure approvals for citations• Reviewed and discussed developmental edits with authors to confirm changes made to manuscripts before publication• Read all manuscripts submitted for publication and presented promising texts to the Editorial department• Created author and title pages for submitted manuscripts and organized the information in an internal database• Researched, developed, and implemented test strategies for publication within ACT and SAT prep books• Translated edits made to the ACT and SAT prep books into HTML code in FileMaker for online publication• Organized and led interdepartmental meetings to pitch ideas for titles and discuss cover art and marketing strategies

• Managed classroom discussion, tutored students, and continually researched articles to further develop the course reading list• Researched course curriculum and assisted the professor with dissertation research and the retrieval of documents for the department• Synthesized a complex biweekly online forum into a document that discussed students’ opinions towards relevant current events• Developed test questions, graded quizzes and examinations, and provided the professor with frequent status reports on student progress• Designed, maintained, and audited the grade book for the course, which had a class size of over 40 students

• Created publication schedules and resolved issues to guarantee project deadlines were met• Ensured the quality of the published material by researching and proofreading all projects prior to publication• Supervised copyeditors and proofreaders to confirm that each piece was formatted to EMU style and completed by production deadline • Performed administrative duties to enable the group to continually run effectively• Managed publication content by reading submissions and then presenting arguments for or against each piece to the leadership team