Chief Operating Officer
Austin, Texas Area
Administrative and Marketing leader for boutique law firm, responsible for managing the operations of four office locations and all administrative staff, as well as all marketing and promotional initiatives.• Strategic advisor to the Managing Partner, overseeing the operations budget, providing and implementing recommendations to reduce spending, increase efficiency, and streamline operations• Manage all administrative staff, including recruiting, hiring, terminating, coaching, performance reviews, and compensation• Responsible for employee benefit evaluation and administration, including health, dental, vision, 401k, life insurance, and short- and long-term disability insurance• Instituted a formal performance appraisal process for administrative and legal staff, including creation of self-appraisal and reviewer forms and guidebooks• Identified and instituted electronic time and attendance reporting for administrative staff• Right-sized staffing by reducing headcount through job elimination, attrition, and reallocation of duties, saving the firm nearly $350k annually while improving morale and increasing productivity• Main point of contact for all IT-related issues, including selection and management of outsourced IT firm, saving the firm money while enhancing employee experience• Transitioned firm from on-premise VOIP phone system to cloud-based phone system, saving the firm nearly $50k annually while adding features and functionality• Oversee all lease negotiations and facilities for three locations, including directing a move for the Austin office• Implemented a new case management solution, including customization of the new system, mapping of data fields, migration of historical data, and ongoing training to ensure adoption.• Instituted a new CRM system, Hubspot, to more effectively track marketing efforts for the firm.