Clare Chadwick Email & Phone Number

American Fork, Utah, United States

As a Customer Service Representative, I work to help our patients check into the emergency room. It’s fast-paced on occasion and I am the person they rely on to answer questions during high stress registrations. I build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

Riverton, Utah, United States

Position was responsible for all customer service, scheduling, customer saves and sales as well as purchasing and events.

Orem, Utah, United States

Customer retention in the customer service department. Recovering pre-cancellation customers by emphasizing quality of product, service and quality guarantee. Goal was to hold retention numbers above 60%.

Provo, Utah Area

Orem, Ut

Utah Valley University, Adjunct Professor/Lecturer in Behavioral Science, January 2002 - June 2018• Design and delivery of all lecture material designed to engage and empower students in a discussion-based class.• Design of all PowerPoint presentations (Proficient in PowerPoint, Prezi and Banner) with animations, video, transitions, graphs, as well as clicker technology integration. • Design of all testing and class quality requirements• Fluent in Adult Learning Styles/Techniques and Requirements

Orem

You name it, I do it! I had 600 people I help take care of daily and they were amazing. From just setting a tone to meeting minutes, plunging a toilet and building walls to technical issues, I LOVED this job! Travel Coordination, Concur, Linux, Word Suite, Power Point master, construction coordination and supervision, event planning, facility improvement implementation and design, inter-departmental communication, scheduling for meetings and events, purchasing and inventory, vendor relations, seasonal aesthetic design, incoming calls, employee relations, and much more.

Orem

What a spectacular position! I was the first executive assistant at Hawkins and had many challenges to overcome. As the gate-keeper for the four top-producing partners there was a culture shift when I was hired. My specialty is client relations and care. My ultimate goal in this position was to be the "go-to" for anything client related. I succeeded in my ultimate goal was to lessen the administrative burden so the partners were able to be more productive in their billable time. • Administrative & personal support for the four leading producers (Equivalent to C-Level Executives).• Email management for four executives• Phone & voice mail management for four executives• Recruiting assistant and coordinator• Marketing assistant• Mail management• Vendor selection and relations.• Travel coordination, domestic and international.• Calendar management for four executives.• Trade show coordination.• Special customer care and relations for A-level clients.• Special reports as requested or required by the executive team.• Other Project Management and coordination as requested by the executive team. • Networking coordination• Linkedin and City of Influence (Corporate Alliance/C4) maintenance• Utilized UltraTax, FileCabinet, Workpapers CS, Practice CS

Thanksgiving Point

My Heritage USA, Executive Assistant to the VP, May 2012 to present• Administrative support for the executive team and office of 25.• Management of the operating budget for the Utah office including creation and responsibility for the budget, accounts receivable, accounts payable, QuickBooks (proficient), royalty payments and reporting, general ledger, reconciliations, and end of month reporting.• Vendor selection and relations.• All office management and operations.• Human resource generalization, including job description creation, resume reviews, interviewing, and all post-hire HR responsibilities regarding benefits, PTO, healthcare notifications and tracking of notifications, HR related discipline and terminations.• All communication that is produced to be released at the corporate level is my responsibility to create and manage.• Travel coordination, domestic and international.• Calendar coordination for executives.• Trade show project management, including purchasing, shipping and ensuring that the product desired for the floor is delivered. Management of the booth during shows for quality control, as well as customer service during the show.• Special Customer Care related issues.• Special reports as requested or required by the executive team.• Other Project Management and coordination as requested by the executive team. Most recent large project was our office move and build-out of the new space. Results included coming in well under budget as well as ahead of schedule.

American Fork, Ut

• Court ordered Special Master for high conflict divorce cases. Held quasi-judicial power as appointed on cases to make decisions on behalf of the children regarding calendaring, medical, education, extracurricular activities, visitation, communication with parents and anything else at conflict as requested by the parents. • Court appointed investigator on high conflict divorce matters such as financial issues.• Expert Witness in the mental health field.• All aspects of office administration and management were my responsibility. HR, hiring, recruiting, payroll, Quickbooks, invoicing, file maintenance, employee discipline and termination, taxes (annual and quarterly), and benefit administration. Management of all administrative staff. • Designed and implemented multiple clinical programs. All aspects of research, design, training, maintenance and quality control of the programs were my responsibility.• Business-to-business sales selling our specific form of therapy, the programs and the model to attorneys, courts, special masters, and other therapists. Maintained and managed all sales relationships. • Maintained a full clinical client load.

American Fork, Ut

The Executive Director manages the agency’s strategic direction, day-to-day activities and its resources according to the goals and policies of the company. Responsibilities include financial management, general administration, staff supervision and development, public relations, program development and advocacy/awareness activities as well as providing clinical supervision.Directed the preparation of, managed, and controlled the annual budget in accordance with the guidelines of funding authorities; Directs the preparation of all reports to funders including governmental entities; Updated personnel policies, agency bylaws, and other appropriate documents as required.Developed the agency’s Strategic Long Range Plan; Serveed on Quality Assurance/Performance Improvement Committee and kept all records; Provided individual, family, and systems advocacy services.Hired, supervised, trained, developed, evaluated, disciplined and terminated staff when necessary.Consulted in the development and management of agency programs in accordance with established guidelines; Kept abreast of community needs in mental health and communicates those needs to staff; Coordinated and/or supervised all agency programs including conferences, meetings, and community events. Assisted with solicitation of sponsors for events; Supervised evaluation of all agency programs including compilation of all statistics; Worked directly with court reporters, judges and attorney's to develop and maintain relationships; Developed community training opportunities and programs.Represented the agency by promoting its mission, vision, and activities to the community; Developed effective working relationships with the mental health and human services professional communities; Identifies and prepared grants to potential new funding sources; Supervised grant activities; Planning, implementation and evaluation of all agency fundraisers.

Provo/Price

Worked as a staff therapist for the first 6 months then moved to the position of Clinical Director over two offices. Developed multiple therapeutic programs for Sexual Offenders, Domestic Violence, Victims and Drug and Alcohol treatment. Supervision of both offices and all staff, clinical supervision of 3 clinical staff.

Orem, Ut

Began in the customer service department where I worked for two years. Was then moved to the position of Executive Assistant to the Vice President of Customer Relations (2 years). Helped open the Japanese division of customer service, and then moved to the Executive Assistant to the R & D department. Duties included:CalendaringMeeting CoordinationProfessional CorrespondenceDevelopment of Policies and Procedures Writing presentationsLabel Configuration and ComplianceResearch File Maintenance & Organization, moved all information to a digital, searchable library.Meeting attendance & MinutesEmployee relations with the executive staffDomestic and International Travel Arrangements

Master Of Mental Health Counseling, Mental Health Counseling/Counselor

Bachelor'S Degree, Education

Education record