Works with teams across the business to identify and solve client needs, increase back office efficiency and provide a great place for people to find remote work.

Specialising in web & app design, U/X, customer service teams and CRM configuration.

Runs a team of developers and designers for one of Australia's largest services marketplaces. Works closely with CEOs and Head of Sales to implement solutions to user issues, grow the business and increase revenue.

Continuously growing and improving the Manila Office of ServiceSeeking.com.au, where we provide sales, customer service, web development, design, support and data analysis for our expanding user base in Australia. I also provided ad hoc training to Australian companies and their Philippine-based teams in the following areas:~ Streamlining HR policies and the recruitment process~ Advice on the Labor Code and the common hiring & firing mistakes of newly incorporated companies~… Show more Continuously growing and improving the Manila Office of ServiceSeeking.com.au, where we provide sales, customer service, web development, design, support and data analysis for our expanding user base in Australia. I also provided ad hoc training to Australian companies and their Philippine-based teams in the following areas:~ Streamlining HR policies and the recruitment process~ Advice on the Labor Code and the common hiring & firing mistakes of newly incorporated companies~ Customer experience reviews to spot areas where customer satisfaction can be improved without overhauling existing systems~ One-on-one coaching sessions with key staff in Manila to boost performance or prepare them for a new role~ Group training for sales & customer service staff on listening skills, tone of voice, English language skills and showing empathy~ Cultural training: how Australian and Filipino cultural values can work together or conflict, and how to find the sweet spot where all staff are on the same page Show less

Overseeing Sales & Support staff and implementing strategies to improve the experience of our thousands of customers and businesses.

Email and phone support for users of ServiceSeeking.com.au.