Clare Metcalfe Email & Phone Number

Hampshire, England, United Kingdom

Goole, England, United Kingdom

Howden, England, United Kingdom

Leeds, England, United Kingdom

Malton, North Yorkshire, United Kingdom

I was responsible for key commercial activities, driving market share, total revenue and profitability for The Talbot Hotel, York House and Malton Cookery School. This involved managing new and existing clients for both local and national accounts and securing new business across all market segments with a strong focus on wedding and social events.

Sheffield, South Yorkshire, United Kingdom

I was responsible for key commercial activities, driving market share and profitability of both local and national accounts and securing new business across all market segments.

Leeds, United Kingdom

Covering a maternity leave contract as Sales Office Manager for The Queens Hotel, Leeds, I led a team of six colleagues in the daily running of the Group and Event function for the hotel, which included pro-active and reactive events sales and planning for the corporate, social, government and association markets.I led a series of projects based around training, personal development, social media and sales conversion.

London, United Kingdom

Within my role of Director of Events, I led a team of five colleagues in the daily running of the Group and Event planning function for the hotel, which includes as corporate, social, government and incentive events and groups.I lead the team with a strong focus on our customers experience from their initial enquiry, throughout the planning process, execution of the event, post event critique and bill review. Every interaction is an opportunity to create outstanding experiences and maximise revenue opportunities.A continuous focus of my role is the continual review, development and management of key accounts, ensuring that both clients and suppliers alike are engaged and every opportunity for successful partnerships are maximised.I am responsible for the development of our catering marketing plans, selling strategy and sales intensity planning. The completion of regular competitor reviews and maintaining a broad understanding of the changes in the industry assist with these tasks.Weekly diary audits for both the group and event segment of the business support the successful completion of catering forecasts on a bi-weekly and monthly basis. I work with our pro-active and Worldwide Sales Offices to develop and strengthen the partnerships with 3rd party agents and key bookers through FAM trips and regular office visits, during which account reviews and focused feedback workshops are regularly hosted.The engagement and development of my team is a passion of mine, as their personal and professional development helps to drive each of them individually and as a team. Regular one to one meetings, structured training plans and detailed goals and targets have been key to the success of the team and has resulted in a positive approach to developing relationships with both internal and external customers and sustains strong customer relationships to ensure the delivery of successful events.

London, United Kingdom

During my tenure at Shangri-La Hotel, At the Shard, London, I led a team of six colleagues in the daily running of the Group and Event function for the hotel, which includes as corporate, social, government and association events and groups.

London, United Kingdom

* Leading the Events function at the property, which includes all social, corporate and sports events along with all groups in house.* Event Management lead for the Next Gen Meeting Space launch at the property - October 2014.* Event & Sales lead for the roll out of SFA Web / Opera Sales & Catering - September 2014.* Forecasting and budgeting on monthly & yearly basis.* Catering Sales Strategy management.* Social media management including Twitter, Facebook and Pintrest.

Southampton, United Kingdom

* Lead a team managing the Events function at the property, which included all golf, social, corporate and sports events along with all groups in house.* Forecasting and budgeting* Package and menu development

London, United Kingdom

Gateshead, United Kingdom

Gateshead, United Kingdom

Foundation Degree, Event Management

Education record