Clare Garlitos Email & Phone Number

• Manage technical implementation and design delivery and trafficking strategy of digital display advertising, mobile display and mobile rich media, in-app advertising, desktop video advertising, mobile video advertising.
• Dynamic Ad Insertion for live streaming advertising insertion into multiple networks including MLB.tv, and video-on-demand ad serving and overall video ad serving network design.
• Google Ad Manager for desktop display and mobile.
• Product responsibilities include MLB.com and 30 MLB Club websites, the MLB app, MiLB.com (130+ minor baseball league team and league websites).

Idaho Falls, Idaho, United States

• Orchestrated end-to-end interview processes for multiple departments including Technology, Business/Corporate, and Pharmacy teams, scheduling interviews, debriefs, and final interview loops.
• Coordinated seamlessly with 36 hiring managers and 7 recruiters, optimizing Greenhouse applicant tracking system to streamline recruitment workflows.
• Successfully managed 50 to 60 interviews weekly while maintaining an impressive 99.9% completion rate for all Service Level Agreements (SLAs), earning recognition from senior leadership, management, and recruiters for.
• Effectively handled dynamic situations by managing candidate and hiring manager interactions, including last-minute rescheduling and confirmations, resulting in a consistently outstanding interview experience.
• Exhibited versatility by assuming a sourcer role, contributing to recruitment for diverse positions to support both Technology and non-Technology roles (Engineering, Product, and Pharmacy).
• Displayed exceptional organizational skills by effectively managing and supporting 6 executive calendars, coordinating corporate travel, meetings, itineraries, company events, and agendas.

Wilmington, Delaware

• Elevated to subject matter expert role encompassing online and in-person banking support, spanning Bank Fraud, Claims, Digital, Retail, Business Banking, ACH, IRA, Bank Centralized Account Closures, Consumer Deposit.
• Managed a workload of 65 cases concurrently, consistently closing approximately 10 cases per day, surpassing 40% of daily Key Performance Indicators (KPIs).
• Developed comprehensive evidence-based research documents for each case, presenting succinct issue briefs, associated research, and outcomes.
• Successfully resolved intricate escalations involving Federal Government regulations violations, collaborating directly with Legal, Risk, Compliance, and ADA teams to enhance bank processes.
• Conducted thorough risk assessments for each case, ensuring timely client responses within Service Level Agreements (SLAs).
• Cultivated positive team relationships and exerted influence by fostering a cooperative environment and delivering consistent feedback to enhance process efficiencies.

Wilmington, Delaware

• Recognized for consistently exceeding goals and demonstrating exceptional leadership, promoted after 1 year 7 months.
• Effectively managed 80 to 100 banking inquiries daily across diverse client segments, including private, retail, and direct clients.
• Dedicated 85% of time to client support while also leading training and onboarding for new team members, along with coordinating weekly management meetings.
• Attained top performer status within a team of 40, achieving performance levels 165% above the average of SLAs.

Pilesgrove, New Jersey, United States

• Developed and implemented innovative web services to seamlessly integrate an Enterprise Asset Management system with external systems, enhancing access and updates to EAM data including user security, qualifications.
• Designed and executed SQL statements for accessing relational tables, ensuring efficient utilization of data for the created web services.
• Successfully constructed and tested new web services that bridged the gap between two separate applications, fostering an interconnected and silo-free environment.
• Adhered to challenging project timelines set by project managers, consistently managing time effectively to meet all assigned deadlines.

Education record

Education record