At the end of the day, it's the people in your life who matter most, not the material things. As someone who believes in the power of relationships, I'm passionate about bringing change and progress in the field of social work.With a background in criminology and psychology, I’ve spent three years perfecting my customer service skills in both retail and freelancing. These experiences have shaped me into a communicator who’s always curious and ready to make conversations impactful. Here are some highlights of my work:😁 Attained a 95% satisfaction rate by delivering expert guidance to mental health professionals, carers, and clients at Mind Australia☎️ Handled over 500 inquiries at Probe CX/ATO, maintaining an 85% satisfaction rate through active listening and prompt resolution📈 Created and implemented tailored product recommendations for customers, boosting sales by 20% during the holiday period at Cotton On Currently, I'm completing my Master's Degree in Social Work at La Trobe University. Here, I’m challenging the status quo by asking 'why not?', to cultivate better outcomes for clients. My goal is to use my energy and skills to bring fresh perspectives and encourage meaningful change within my team.And yes, I'm on the lookout for casual weekend work while I complete my studies. So, if you’re in need of someone who’s not about the 9 to 5, but about making every moment count, let’s connect! Feel free to contact me at clare.joseph@yahoo.com or via LinkedIn.