• UK and Ireland Lead for internal comms, managing the IC function (channels, content, events), including creating and working to the IC roadmap for 2024. • SteerCo Member of WINGS (Women Empowerment Employee Network Group)

Communications lead for Change at London Fire Brigade and Business Partner to Transformation directorate. Lead the communication for LFB's seven-year transformation programme for internal and external audiences, including the production, consultation and publication of LFB's Community Risk Management Plan (published Jan 2023)

• Lead, developed and drove the Group's internal culture and engagement strategy.• Managed stakeholder relationships across the group specifically the CEO and senior management team. • Responsible for internal communication including redesign and launch of new intranet, operational updates and employee newsletters. • Reviewed and analysed employment data and feedback from engagement surveys, pulse surveys, exit interviews, etc. to inform improvements. • Proposed and promoted diversity and inclusion, employee wellbeing and environmental initiatives through communication, campaigns and events. • Communication advisor on change programmes including acquisitions and internal restructure. • Managed relationship with Group's main charity partner and drive internal initiatives to support this, also provided guidance to branches who run local community events.• Promoted Group as an "employer of choice" through social media, recruitment platform and managing feedback through platforms such as Glassdoor.• Mental Health First Aider (FAQ L3 Adult Mental Health: Workplace First Aider Qualification)

Jan 2020 - September 2020Multifunctional executive working across all areas of the business to drive employee culture and engagement with a focus on stakeholder management, transformation communication and crisis communication due to Covid-19.Mar 2019 - Dec 2019Communication executive for British Airways’ Airports directorate with specific focus on Heathrow which included a multi-site workforce of 6,000 colleagues comprising of customer service agents, baggage handlers and office staff. Lead communications advisor on significant organisational change programmes, involving performance management restructure, introduction of new ways of working and headcount reduction.September 2018 - March 2019Worked across British Airways as a generalised Colleague Communication Executive, this also involved leading two key projects for the business:• Club Suite Internal Launch (March 2019)- Colleague comms lead for launch which included planning and coordinating multichannel communication, launch events and roadshows (using physical seat and virtual reality).• Above & Beyond Recognition Gala (November 2018) - Event manager leading all communication and logistics for the event

• Created and managed the internal communications strategy for staff and volunteers.• Owner of internal content and channels notably the staff intranet (Jostle) - key driving force behind its launch in June 2016, maintaining an engagement rate of 90%.• Monitored staff engagement rates through internal channels and anecdotal feedback, producing regular reports for senior management team - delivered charity’s first internal communications survey with a target of 70% response rate, actually achieving 75%.• Organised and coordinated charity’s Annual Conference and bi-yearly Town Hall meetings - in 2018, arranged first virtual conference (staff and volunteers) using live and pre-recorded broadcast with a viewing rate of 75%.

Provided critical administrative support to the Director of Communications, and from January 2015, as Internal Communications Assistant, coordinated the charity's internal communications including the re-design and editorial of fortnightly e-newsletter (Dotmailer), tracked engagement rates and produced content.