Selected to oversee $350M franchise area with 145 restaurant locations in central Florida, developing and implementing innovative strategies to improve area performance, quality, and profitability while ensuring adherence to brand standards and mitigating risks. Serve as consultative partner and advisor to individual and multi-unit franchisees for complex business, economic, and regulatory issues, including performance analysis / improvement initiatives; instill continuous focus on top customer experience, conduct market and trend analysis informing sales strategies, implement new pricing/ products/promotions, communicate corporate policies, evangelize corporate strategies, advise on workforce development best practices, and facilitate franchisee participation in national training programs.

Selected to oversee $100M franchise area with 70 restaurant locations on the eastern Florida coast, developing and implementing innovative strategies to improve area performance, quality, and profitability while ensuring adherence to brand standards and mitigating risks. Serve as consultative partner and advisor to individual and multi-unit franchisees for complex business, economic, and regulatory issues, including performance analysis / improvement initiatives; instill continuous focus on top customer experience, conduct market and trend analysis informing sales strategies, implement new pricing / products / promotions, communicate corporate policies, evangelize corporate strategies, advise on workforce development best practices, and facilitate franchisee participation in national training programs.

Developed business plans and training strategies for new and existing restaurants; directed training operations for 196 restaurants across all of Tennessee and portions of Kentucky and Missouri. Partnered with Franchise Area Director (FAD) and corporate leaders to develop regional training programs, plans, courses, and initiatives in alignment with area needs. Leveraged district management experience to consult on optimum restaurant operations spanning personnel, P&L, customer satisfaction, and market share development; assisted with creation of franchise-specific personnel development plans and consulted on winning recruiting / hiring practices.

Oversaw 7-unit, $1.5M market, driving growth to consistently achieve top ranking in KPIs. Led daily operations across recruiting, team-building, supply chain management, inventory control, vendor selection and contracting, marketing / promotion, P&L and financial management, and customer satisfaction for market spanning New Orleans and Atlanta. Ensured excellence in all customer-facing activities. Provided professional training and career development opportunities to staff and management, facilitating advancement and long-term employee retention. Established consistent schedule of team meeting and communication, enabling critical information sharing. Analyzed market and trends to maintain competitive advantage in the marketplace. Evaluated P&L and developed strategies for cost reduction / avoidance and revenue generation. Liaised with corporate leaders to communicate progress and ensure long-range strategic alignment.

Built record of success turning around and leading top performance of restaurant units throughout various regions.Leveraged active supervisory, coaching, and operational improvement techniques to improve productivity and quality. Led management development across units, implementing ongoing talent recruiting to ensure consistent pipeline of high-caliber candidates. Performed evaluation and due diligence across supply vendors to negotiate and win optimum pricing.