Clarence Downs Email & Phone Number

Newark, Nj, Us

Newark, New Jersey, United States

Secaucus, New Jersey

Secaucus, New Jersey

Secaucus, New Jersey

East Orange, New Jersey

Serves as primary desktop support (Windows 7 & 10) for a small office and educational facility that supports approximately twenty-five end users. In addition, assisted upper management in the development of educational activities relating to Web design, Web security, and Networking Technologies. • Diagnose and resolve software and hardware incidents, including operation systems, and across a range of software applications• Monitor the performance of the company’s desktop infrastructure… Show more Serves as primary desktop support (Windows 7 & 10) for a small office and educational facility that supports approximately twenty-five end users. In addition, assisted upper management in the development of educational activities relating to Web design, Web security, and Networking Technologies. • Diagnose and resolve software and hardware incidents, including operation systems, and across a range of software applications• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency• Assists in Project Development. Show less

Daytona Beach, Florida Area

Worked with faculty to facilitate student learning and aide students to better understand mathematical concepts or applications of course content. Supported students and assisted them in gaining effective study skills to maximize their potential for their academic success. • Facilitated three 60-minute College level mathematics study sessions for approximately thirty students.• Submitted weekly written reports to supervisor about lesson plans and session attendance• Maintained… Show more Worked with faculty to facilitate student learning and aide students to better understand mathematical concepts or applications of course content. Supported students and assisted them in gaining effective study skills to maximize their potential for their academic success. • Facilitated three 60-minute College level mathematics study sessions for approximately thirty students.• Submitted weekly written reports to supervisor about lesson plans and session attendance• Maintained student confidentiality Show less

Daytona Beach, Florida Area

Provided second tier support for college campus of approximately 5,000 end users. Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels at the college. • Responded to requests for technical assistance for the following technologies: Windows and Mac OS based end points (Laptops & Desktops) Tablets, Microsoft Office, printers, smartboards, and projectors• Memory upgrades (HDD, and RAM)… Show more Provided second tier support for college campus of approximately 5,000 end users. Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels at the college. • Responded to requests for technical assistance for the following technologies: Windows and Mac OS based end points (Laptops & Desktops) Tablets, Microsoft Office, printers, smartboards, and projectors• Memory upgrades (HDD, and RAM), educational software application installation and upgrades• Offered technical support for various campus functions: Video projection, sound equipment. Show less

Ormand Beach, Florida

Managed and provided on-site and remote support for a small office of four desktops (Windows 7 & 10), a single printer, and network hardware, that supported approximately ten end users.• Managed and maintained hardware and software issues• Monitor and work on maintaining the LAN or WAN infrastructure in the office. Ability to troubleshoot TCP / IP networking issues.• Managed and maintained network environment: Using VMware, created two file servers. Placed each server on its own… Show more Managed and provided on-site and remote support for a small office of four desktops (Windows 7 & 10), a single printer, and network hardware, that supported approximately ten end users.• Managed and maintained hardware and software issues• Monitor and work on maintaining the LAN or WAN infrastructure in the office. Ability to troubleshoot TCP / IP networking issues.• Managed and maintained network environment: Using VMware, created two file servers. Placed each server on its own separate vlan. Placed wireless traffic on a third vlan that served the clients and all other non-administrative traffic. Show less

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications, Gpa 4.0

Activities and Societies: Memeber of the Computer Science Club Recognized as Supplemental Instructor of the Year Graduated Associate.

Bachelor'S Science, Information Technology/Web Application Development(Full Stack), 3.9

Activities and Societies: Memeber of the Computer Science Club