Clarence T. H. Email and Phone Number
I am a results-oriented professional with a passion for identifying and leveraging strengths in individuals and teams. As an educator, I inspired students to embrace their differences as assets; as a seasoned leader in the tech, transportation and Q-commerce industries, I continue to foster a culture of inclusivity, innovation and rapid-prototyping.My insatiable curiosity and quick grasp of complex concepts make me an adept problem solver, while my ability to listen deeply and synthesise ideas allows me to effect change and eliminate inefficiencies. Whether working independently or leading a team, I am committed to delivering quality results with urgency.I am driven by the belief that the best version of myself, and my team is yet to come. I welcome challenges and opportunities to grow and excel. If you're looking for a dynamic, strategic thinker who can inspire and execute, let's connect!
Boldtek Projects Pte. Ltd.
View- Website:
- boldtekprojects.com
- Employees:
- 20
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Director Of Business OperationsBoldtek Projects Pte. Ltd.Singapore
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Co-FounderThe Syzygy Collective Apr 2023 - PresentSingaporeOperational Excellence and Leadership Consultancy, Project Management for EnterprisesKey Achievements:• Consulted with and transformed a struggling company into a profitable enterprise• Consulted with technology company with app and online store in designing and building their flagship offline store in Singapore• Consulted with a newly formed company with their first restaurant in Malaysia -
Chief Operating Officer- Undisclosed - Feb 2023 - PresentSingaporeSGX-5VI listed company• designed and executed plans and procedures to achieve performance and growth• established policies that promote company culture and vision• oversee daily operations of the company and the work of executivesKey Achievements• Established new revenue stream in a new market, S$8 million revenue in first 6-months
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Head Of Partner Engagement & Loyalty | Operational ExcellenceGrab Sep 2022 - Apr 2023SingaporeBuilt strong relationships with driver- and delivery-partners serving as the point of contact to work closely with commercial, product, marketing, support and public affairs teams to improve partners’ on-platform experience through app UI/UX or feature enhancements, and internal policy changes.Key Achievements:• Closely collaborated with government agencies to influence public policy (e.g.: gig-worker protection);• Advocated physical and mental well-being with free health screenings and workshops;• Championed involvement of partners in corporate and social responsibility, and philanthropic activities. -
Head Of Expansions | Operational ExcellenceGrab Jan 2022 - Apr 2023SingaporeLed strategic and growth projects, deployed technology, and transformed operations. Worked closely with commercial teams to develop new products, opportunities and streams of revenue.Key Achievements:• 20% YOY OPEX Reduction• Deployment of automation through Robots, IoT Devices, SmartFM, and custom widgets• Design, construction and FM of GrabKitchen, GrabSupermarket, GrabMart Now, Makan@Grab• Design The Grab Way Immersion Experience
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Manager, Expansion OperationsGrab Jan 2020 - Dec 2021SingaporeLaunched strategic projects in collaboration with commercial teams, drove operational efficiency, and gate-kept bottom lines.Key Projects:• Mobility - Launch of GrabPet, GrabCare, and GrabResponse• Deliveries: Launch of GrabSupermarket, and GrabMart Now (Grocery Q-commerce)• Special Projects: Hawker Centre 2.0, Malls Mix & Match, Partner Safety Training
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Assistant Manager, Partner ExperienceGrab Aug 2018 - Dec 2019SingaporeProcess refinery and optimisation, knowledge base building, and team management.Key Projects:• Operations - Country Operational Cost Optimisation (>40% reduction in contingent labour)• Mobility - Launch of CRM for PDVL, and JustGrab for Jurong Island• Finance - Launch of Partner Benefits / Incentive Advance, and Shop Now Pay Later• Deliveries - Launch of GrabExpress, Grab Hawker Picks, GrabHubs (Darkstore), and GrabKitchen
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Manager / LecturerErc Institute Oct 2017 - Sep 2018Singapore / Ho Chi MinhHeld three concurrent roles as:Manager, Student Experience• Overhauled non-academic development programme and executed across both SG and VN campuses for all students, across all programmes.Programme Manager, Aviation• Managed programmes of the Embry-Riddle Aeronautical University.Lecturer, Higher Learning• Instructed ERC Institute’s Internal Programme (Advanced Diploma), Leadership (Bachelor) -
General ManagerThe Cherry Belt Pte Ltd Jul 2014 - Sep 2017SingaporeGeneral Management of four outlets - Strangers' Reunion, Strangers @ Work, Waffle Slayer, and Curious Palette. Key Responsibilities:• front of house operations including service quality management, and customer handling• back of house operations including supply chain management, menu development, and maintenance;• human resource including recruitment, payroll, training, and scheduling
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Senior Education Officer / Head Of Department, ScienceMinistry Of Education, Singapore (Moe) Jan 2011 - Jun 2014SingaporeBuilt the Science Department of a new school, championed the use of technology for learning and assessment through the Prototype Pedagogy for Learning with Technology (ProPeL-T), and pioneered the use of Science alternative assessments. Advisor to National Innovation Quality Circle Award teams that attained Bronze (2011), Silver (2012), and Gold (2013 - two teams).Honours & Awards:• Distinguished Service Medal from President of Singapore, Dr Tony Tan - 2011;• Outstanding Contribution Award - 2011, 2012 and 2013; • Bronze Medallion from Scouts Western Australia Chief Commissioner Larry Lucas - 2013 (1st non-Australian recipient in history) -
General Education OfficerMinistry Of Education, Singapore (Moe) Feb 2002 - Dec 2010SingaporeExpert Math and Science educator who championed Cooperative Learning Strategies by conducting a school-wide training in for experienced teachers. Chairperson of the school’s assessment review team, manager of school's assessment data and bi-annual results processing exercise.Honours & Awards:• Nominated Outstanding Youth in Education Award (OYEA) in 2007, Caring Teacher Award 2008;• Top 5% Commendation for National Environment Agency's EcoFriend Award 2009;• Outstanding Contribution Award 2007, 2008, 2009 and 2010;• Commendation Medal from President of Singapore, the late Mr S.R. Nathan - 2007;• Centennial Silver Medal from the Singapore Scout Association 2010
Clarence T. H. Education Details
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Science -
National Institute Of Education, SingaporeEducational Leadership And Administration, General -
Psychology
Frequently Asked Questions about Clarence T. H.
What company does Clarence T. H. work for?
Clarence T. H. works for Boldtek Projects Pte. Ltd.
What is Clarence T. H.'s role at the current company?
Clarence T. H.'s current role is Director of Business Operations.
What schools did Clarence T. H. attend?
Clarence T. H. attended Nanyang Technological University, National Institute Of Education, Singapore, The University Of Queensland.
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