Led cross-functional teams to deliver innovative and market-leading products for this diversified financial services company that is part of an international banking and financial services holding company.Notable Accomplishments include:• Aligned business goals with customer needs to drive revenue growth by fostering strong stakeholder relationships and clearly defining business objectives through effective communication.• Developed financial forecasts and models to project revenue, expenses, and cash flow, enabling more accurate budgeting and strategic planning.• Developed and executed a comprehensive product roadmap aligned with critical business objectives, ensuring bi-weekly product updates by Product Owners and the Scrum team. This initiative led Agile teams to achieve a 95% effectiveness rating.• Implemented Agile methodologies, increasing project efficiency by 20%, and reducing time-to- market for features such as data availability and system refreshes for new client dashboards in the production environment.• Expertly utilized JIRA to track and manage project tasks, facilitating clear communication between development teams and stakeholders, and ensuring timely resolution of issues and bugs.

Supervised 8 business consultants and supported 14 business groups across the Corporate Risk organization. Notable Accomplishments include:• Collaborated with leadership to align forecasts with organizational goals, providing actionable insights to optimize resource allocation and improve profitability.• Managed the delivery of 36 monthly releases, encompassing 335 epics and user stories for the Centralized Analytics Risk Aggregation Tool in support of Corporate Risk compliance initiatives.• Introduced a peer review process for team members, minimizing rework for business partners, reducing refinement sessions for stakeholders, and improving the overall Sprint timelines by 15%.• Developed a streamlined User Acceptance Testing (UAT) checklist process, improving testing and coordination efficiency between business stakeholders and the technology team by 30%. This initiative increased stakeholder engagement and elevated UAT readiness for production releases.• Implemented a four-week training curriculum for new hires, facilitating a swift acclimation to the risk programs, business processes, objectives, and methodologies, heightening productivity among team members by 25%.• Collaborated cross-functionally to maintain open, timely, and accurate lines of communication with Product Owners, Scrum Masters, and technology team members to maximize resource allocation and improve delivery timelines by 20%.

Managed a cohesive team of 23 business analysts and supported more than 75 operational clients charged with resolving business requirements for the enterprise patient-services division and generation of up to $50M in annual revenues for this patient-services company part of a major global pharmaceutical sourcing and distribution company.Notable Accomplishments include:• Administered a $3.5M annual department budget and defined team goals in partnership with senior management.• Led cross-functional meetings to communicate forecasting outcomes, improving transparency and facilitating data-driven decision-making.• Led delivery of over 300 business requests each month.• Reduced scope creep and change requests by 20% by facilitating workshops that enhanced communication between business analysts and internal business partners, thereby improving the effectiveness of requirement-gathering processes.• Achieved a 14% improvement in business analyst performance ratings from business partners by conducting a survey to identify areas for increased knowledge and understanding of business processes.• Orchestrated a 23% increase in project release efficiency and productivity by implementing a comprehensive cross-training program and managing a 30% increase in staffing within the first six months of the position.

Consulted with business clients to identify and define business requirements based on evaluations of strengths and weaknesses. Notable Accomplishments include:• Slashed product change requests by 20% with implementation of improved process flows increasing understanding by business analyst team members of work item requirements.• Improved production resolution times by 15% through the leadership of a task force to ensure timely identification, tracking, reporting, and resolution of production issues.• Ensured client satisfaction by facilitating orientation and initial training sessions for new hires and ongoing training programs for tenured team members which led to a 20% increase in productivity amongst team members.• Liaised with internal technical and operations teams to review solutions and ensure alignment with client needs which led to improve requirements specifications.• Leveraged Confluence to document business requirements, create knowledge bases, and collaborate with cross-functional teams, improving workflow efficiency and maintaining transparency.

Developed business solutions for enterprise technology initiatives as a recognized Subject Matter Expert (SME) for this diversified financial services company that was part of an international banking and financial services holding company.Notable Accomplishments include:• Drove attraction of over one million new customers and increased saving options for existing clientele with the development of functional requirements, procedures, and support processes for the creation and launch of an automated savings program (Way2Save).• Conferred with business operations leaders to define strategic business development goals and identify technical support requirements were being met to meet established goal of 90 percent success rate.• Led account-level integration of Wachovia business units with Wells Fargo by analyzing and identifying business system needs.• Created and published a SharePoint centralized knowledge base of department reference resources including standard operating procedures and industry best practices to enhance onboarding experience for new hires.