Clarence Brian Pedro Email and Phone Number

I assist customers by addressing their product and service inquiries through phone, chat, email (Zendesk), and the internal system (FxClient). Helping store agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints. Also, Reviewing and correcting data of incorrectly processed transactions. Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or… Show more I assist customers by addressing their product and service inquiries through phone, chat, email (Zendesk), and the internal system (FxClient). Helping store agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints. Also, Reviewing and correcting data of incorrectly processed transactions. Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email to resolve customer complaints. Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions. Show less

Assist customers with inquiries about their Sonic Drive-In orders, addressing and resolving issues promptly and efficiently. Also, providing detailed information about menu items, promotions, and services, ensuring customers have all the necessary details for a positive experience. Handling complaints and escalate issues to the appropriate department when necessary. To drive customer success, you will proactively engage with customers to enhance their overall experience, gather and communicate… Show more Assist customers with inquiries about their Sonic Drive-In orders, addressing and resolving issues promptly and efficiently. Also, providing detailed information about menu items, promotions, and services, ensuring customers have all the necessary details for a positive experience. Handling complaints and escalate issues to the appropriate department when necessary. To drive customer success, you will proactively engage with customers to enhance their overall experience, gather and communicate feedback to improve services, and continuously update your knowledge of Sonic Drive-In’s offerings to provide insightful recommendations. Show less

Helping customers with their paper-based manual transaction processing obsolete by transforming how our customer manages their cash inflows and outflows, creating efficiencies and freeing our customers to run theirbusinesses.➢ Identifying client’s account and payment that might be fraud.➢ Assisting clients to use accounting software and technical issues.➢ Top 2 Voice Advocate for the Month of October➢ Top 1 Voice Advocate for the Month of November➢ Promoted as Subject… Show more Helping customers with their paper-based manual transaction processing obsolete by transforming how our customer manages their cash inflows and outflows, creating efficiencies and freeing our customers to run theirbusinesses.➢ Identifying client’s account and payment that might be fraud.➢ Assisting clients to use accounting software and technical issues.➢ Top 2 Voice Advocate for the Month of October➢ Top 1 Voice Advocate for the Month of November➢ Promoted as Subject Master Expert (SME) at the Month of December Show less

Providing resolution and satisfaction to every customer. Processing returns and refunds, assisting the customerin placing an order, and helping the customer when it comes to their account.➢ Assisting customers to navigate website to purchase items and some technical issue with their Amazon FireTablet and Audible.➢ Promoted as Account Change Associate, handling accounts of the customer that might be fraud.