Clarence Lu Email & Phone Number

Singapore

Singapore

Lead the strategic management of key accounts, prioritizing retention, expansion, and client satisfaction.Foster collaboration across departments, including technology, merchant support, and product management, to deliver innovative solutions and address complex issues, ensuring client success.Mentor and guide a team of account managers, leveraging their.

Singapore

• Manage a portfolio of key accounts with a focus on retention, growth, and customer satisfaction.
• Collaborate with cross-functional teams, including technology, merchant support and product management to deliver exceptional technical solutions and resolve complex issues ensuring customer success.
• Worked closely with clients to understand their needs and develop customized solutions.
• Identify new business opportunities and collaborate with cross-functional teams to develop customized solutions.
• Develop and execute strategic account plans that align with clients' business goals and objectives.
• Build and maintain strong relationships with key decision-makers and act as a primary point of point of contact for all technical and account-related activities.

Singapore

Acquisitor of New Merchant accountsManaged seller accounts for Digital, Men, Sports categoryPartnered with Sellers on pricing, hit products and promotional dealsFormulated a growth strategy for Business owners with consistent marketing efforts, trend pattern analysis and penetrative pricing models

Singapore

Project ManagementLead Negotiator for Event Space acquisitions Keen understanding to clients needs and tailor/design to their needs, exceeding their requirements (Corp Gifts)

Singapore

• Key Planner and Decision maker for New Business Start-up
• Responsible for Digital Marketing, Supplier Liaising, POS/Cloud Setup, Creative

Singapore

Consultant to the Business Development and progression of current businessmodelProgressive analysis of the process flow of the F&B whilst improving the flow ofoperations

Singapore

Singapore

Expanded Business profile through the means of email, telephony, meetings andpresentationsArrange, Invite and Held presentations to respected institutions, clients andgovernment agencies (e.g PUB/NEA/SP)Ensure that products meet authority requirements with engagement with Localtesting authorities and government bodies

Singapore

• Involved in Financial System upgrade from NREMS to MRI which comprises of workflow chart design, invoice design and data migration
• Attended BizSAFE level2 course on Risk Management
• Active Project member of Office relocation move which comprised of project/vendor meetings, coordination on network cabling, fiber cabling and moving of all peripheral devices that include Servers, Computers and Printers
• Briefing, liaising and coordinating with tenants of Marina Square link up to upload Sales figures from tenant to internal network. Networking switches operate on Virtual LAN.
• Building a Strong relationship with Tenants and answering to their queries and demands and coordinating with Tenant’s contractors for expedition whenever necessary
• Part of the Project team and have implemented the Interactive Digital Directories(Wayfinding) which comprised of managing network and digital display vendors and total coordination in all areas inclusive of feedback.

Onsite support and Helpdesk support of up to 200 users: PC Hardware, software, network configuration/troubleshooting, setting up ofmultimedia projectors, networking, which includes traveling to Metro stores and Accessorize stores in the event of a network fault, stock taking day support, Singapore Expo for storewide event* Network, MS Exchange, Windows XP.

Singapore