Clare Pollard Email & Phone Number

Manchester Area, United Kingdom

Manchester, United Kingdom

Planning, maintaining, monitoring and updating portfolio and project plans Project and portfolio financial managementCollating, consolidating and producing portfolio progress reportsImproving controls and governanceWork with Finance for the month end report for timesheets and invoices.Working with suppliers, third parties and Procurement for all finance queries including raising PO’s and invoices for the department.Working with an external supplier for resourcing and time analysis on a monthly basis

Manchester, United Kingdom

Manchester, United Kingdom

Arranging training courses which involves booking the room, sending out training invitations, preparing the training room/suite and all course documentation.Planning and organising the training schedule and helping with the preparation and design of course materials for use by all employees.Updating training attendance records and training statistics for reporting purposes.Assisting with the mentoring of NVQ’s students and one to one training sessions including new starter.

London, United Kingdom

Handling incoming calls, filtering calls and taking messages.Meeting and greeting guests and booking meeting rooms, organising refreshments and lunches. Ordering stationery, distributing post and checking invoices.

London, United Kingdom

Providing PA support to two banqueting managers, liaising with their clients, producing contracts on their behalf and diary management and seeing an event through from start to finish.Contributing to the growth of the business through pro active selling and converting enquires into sales.Whilst working as part of a team ensuring that all contact with customers and guests reflects the hotel’s consistent delivery of the highest standards of product and service.

London, United Kingdom

Proactively manage the service problems (incidents) by diagnosing the root cause and implementing change, producing results and successful resolution using the Remedy application by communicating with the client, management and various teams.Responsible for delivering high levels of customer satisfaction, by ensuring solutions delivered to customer requirements.Involved in reducing Service Desk calls either by trend analysis or recommendations.Using the Problem Management tool to provide reports and statistics upon request. Using Excel and creating macros to produce these reports.Working closely with Incident, Change and Service Desk Management identifying problems and highlighting any potential problems with regular meetings.