Clare Shames Email & Phone Number

New York, Ny, Us

Levittown, Ny, Us

Review all sold K&B jobs. Ensure product selections are accurate, available and sourced to meet start dates. Utilize QuickBooks program to create purchase orders for materials while maintaining the integrity of the job budget. Provide attention to details and an ability to multitask in a highly dynamic environment. Experienced in communicating with all levels of the organization. Work directly with PM's, Designers, Management, Vendors and Clients to resolve all issues before, during and after production of project install. Bring each project to success creating a Raving Fan.

Maintain project schedule using Outlook to assign job dates, PM and Installer. Establish myself as the contact person with the client. Ensure projects are prepared to start. Confirm and obtain permits and board approvals if needed. Coordinate all personnel including PM's, building super if applicable and homeowner. Schedule install trades, vendor and in-house deliveries. Utilize customer service skills to manage relationships with clients, resolve problems that arise and ease customer concerns through to job completion.

Responsible for developing and maintaining relationships with, and providing product and services to, professional clients; Architects, Builders, Contractors and Designers. I worked to ensure that world class customer service is extended to all Pro clients. Oversee a team consisting of Inside Sales, Outside Sales, Designer and Office Coordinator. I have 14 years extensive management experience in a customer driven, sales oriented environment.

Perform internal audits to identify areas of deficiencies and in need of improvement. Charged with turning around under performing areas of the store. Actively coached and developed associates and management on company processes, procedures and policies with a proven ability to transfer my job knowledge and skills to all levels ensuring compliance and consistency. Increase awareness, develop a course of action and reduce costly errors. I ensured that all involved understood the solutions and the impact on business. These efforts contributed to significant improvements in operational and sales areas of the store by reducing shrink and achieving optimal profitability.

Directed day-today operations of a 145K SF store generating over $76 million in yearly sales. Managed 8 Department Supervisors and 140 store associates. Monitored P&L statements, decreased store expenses, oversaw Loss Prevention and managed Inventory Cycle counts. Strong leadership skills focused on recruiting, mentoring and developing talent to maximize their contribution to the success of the store. Conducted Leadership classes. Opened new stores playing a key role by guiding the start-up of all operational areas, hiring, training and administrating benefit enrollment.