V-FORCE Training offer a range of high-octane and tactical driving experiences like no other. Learn advanced driving techniques based on rally driving to enhance your driving skills. You will then be put through an immersive tactical scenario. It’s exhilarating and intensive, like being in an action movie car chase for real.Drawing upon the best elements of the world’s finest Special Ops units, V-FORCE combines motorsport and extreme sports with niche skills training to significantly develop any drivers skills.Working as part of a small team creating an impressive integrated digital presence and assisting the CEO with growing the business and driving sales through a new online digital journey.• Built a fully functioning eCommerce website in order to facilitate seamless event bookings and payments integrating with various third party solutions including Active Campaign, WooCommerce, Trustpilot, Quickbooks and iZettle• Built and maintained social media content on Facebook, Instagram, LinkedIn, You Tube, Google My Business and Twitter platforms• Supported the Founder/CEO with advice, guidance and setting up a business with the appropriate tooling to work smarter and quicker• Recruited a Marketeer to assist with all digital Marketing activities

Gorilla's mission is to empower enterprises to unlock the advantages of data in their business processes.We believe success in the future will be defined by the ability of collecting, processing and analysing business critical data within any business process in a fast, transparent and automated manner. To succeed, our team values speed and agility without giving up on quality.

Centrica plc is an international energy and services company. British Gas business supplies gas and electricity to more businesses than any other energy supplier, providing energy to over 350,000 British businesses. But we are not a utility. We're an energy and services company. Worked within the Digital Technology Services Team delivering an I&C (Industrial & Commercial) ‘Quote to Contract’ replacement programme.Nominated and shortlisted as a finalist for the Utility Week Awards Dec 2019 ‘Digital Transformation Project of the Year’Partners/Suppliers – Cap Gemini, Cognizant, CGI, salesforce, Vlocity & Gorillini

HART - Empowering HIV-Positive People. Working towards a world where the incidence of HIV is reduced, it is simply a manageable health condition, with no associated stigma and people are empowered to ​manage their own lives.Invited to sit on the Board of Directors and act as Trustee of the charity. Position involves regular board meetings including interfacing with internal and external stakeholders. To ensure the charity remains operationally strong and able to deliver our charitable goals, assisting the charity with strategic direction, supplier and contractual negotiation advice including digitalisation and marketing.

Value Retail is the only company to specialise exclusively in the creation and operation of luxury outlet destinations. Through the Collection of Villages, Value Retail serves the world’s leading brands in key tourist markets, which in Europe include London, Milan, Paris, Barcelona, Madrid, Dublin, Brussels, Antwerp, Cologne, Dusseldorf, Munich and Frankfurt, and in China, Suzhou and Shanghai. Value Retail’s vision is to serve the world’s leading brands and its sophisticated, international guests with the best luxury outlet experience.The Privilege reward scheme is one of Value Retail’s key guest facing initiatives for 2016/17. Reporting to the IT Director and working closely with the IT and Group Customer teams responsible for managing the roll out of Privilege and solution updates across all Value Retail Villages. The Privilege solution is delivered through a number of different IT/Marketing systems and therefore an excellent understanding and experience of Digital, CRM and data integration platforms is needed. Business facing programme with strong business change experience.Partners/Suppliers – Hitachi Consulting/IM Group, iris worldwide, ConIQ, Responsys, Dogfish, nFocus Testing

Project managed a private house renovation project, which included managing multiple suppliers against strict time, quality & cost timelines.

Lloyds Banking Group is the UK’s largest financial services group with over 30 million customers, and a presence in nearly every community. The main brands include Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows.Worked within the Multi Channel Architecture Team, which supported both Branch and Telephony colleague systems on the digital transformation programme, delivering multiple projects of varying sizes and digital complexity, within Agile, Waterfall and Hybrid methodologies.Partners/Suppliers - Tata Consultancy Services TCS/Cognizant

Arthur J. Gallagher is the brand name for the international broking and underwriting division of Arthur J. Gallagher & Co. - a division that covers territories outside of the United States and stretches from the UK to Australia, from Canada to the Caribbean, and from Latin America to Asia, employing more than 6850 staff. As part of one of the world’s largest insurance brokerage and risk management companies, which employs more than 20,000 people worldwide, they benefit from significant international reach and a global network that can offer client service capabilities in more than 140 countries.Reported to the Marketing Services Director responsible for the planning, building, tracking, reporting and delivery of a Digital Transformation Programme which included a replacement companywide Intranet implementation utilising a 3rd party offshore vendor. Delivery of a new fully responsive corporate Website replacing an old outdated Website and integrating ten acquired websites and their respective content and an integrated Mobile (iOS, Android, Tablet and iPad) application to support the business. Arthur J. Gallagher International Website was nominated and shortlisted as a finalist for the Insurance Marketing & PR Awards 2015 ‘Digital Marketing Campaign of the Year’Partners/Suppliers - Brandformula, BDA, Endava, Fastforward, Pramati, LNTInfotech, and GoodwithWords

Visa Europe is the European payments company – owned, controlled and operated by its 3,745 European members. Together, they are making payments faster, smarter, more convenient and more secure than ever before. €1 in €7 of everyday spending is transacted using Visa with €1.233 trillion at point-of-sale spending with a 0.038% fraud-to-sales ratio. 46.8 million Visa payWave contactless cards have been issued, there are 459.9 million Visa accounts and 23 million V PAY cards.Working for Visa Future of Payments (VFoP) within Technology Processing Services (TPS) as the TPM on a green field €35million Targeted Marketing Solution (TMS)/Loyalty Programme responsible for delivering an E2E Loyalty product via 3 digital channels - Website, iOS & Android. Successfully delivered a white labeled Member Bank (Nationwide Building Society ‘Simply Rewards’) consumer offers product which includes; Offer Redemption, Smart Push Notifications, Update PAN & Restaurant Bookings within the time, quality & cost constraints, involving multiple E2E software releases being in-flight at any given time. Partners/Suppliers – Endava, Monitise, Beyond Analysis, Deloitte

eCommerce/Digital Software Company developing innovative new products for the Property and Legal Services sectors. Web based Conveyancing, Mortgage Sourcing, Wills & Lease Extensions application for Financial Advisors, Solicitors & Estate Agents. Acted as the Head of Development reporting direct to the Board of Directors, responsible for managing and motivating an Agile eCommerce/Digital Enterprise level Product Development & Infrastructure Team of nineteen ASP.net, C#, VB.net, JavaScript, JQuery, AJAX, SQL, XML, XSLT, HTML, XHTML, CSS Developers, Testers, Technical Architect, Business Analysts and Support Analysts, which included recruiting eight key project team members. Managed a green field digital development project whilst adhering to a CSLA.net framework, to produce a web based Conveyancing, Mortgage Sourcing, Wills, Lease Extensions & Life Assurance product for Financial Advisors, Solicitors and Estate Agents.Partners/Suppliers - Lloyds Banking Group, MoneySupermarket.com, Openwork, Sesame Banking, Total Systems plc, TBMC, NLA, NAEA

VeriFone is a global leader in secure electronic payment (POS/PED/EPOS) technologies. VeriFone payment platforms support the most stringent security standards around the world including International and Domestic standards, Banking and Acquirer Certifications, Chip and PIN Technology, EMV Solutions, PCI DSS, PED, Triple DES and SSL. NFC and Mobile Commerce for Touch & Tablet tech.Key accountabilities: Commercial & Operational delivery, Financial Management, Knowledge Management & Customer Satisfaction.Overall management & budgetary responsibility of the Banking Application Division. Responsibilities included managing the expectations and needs of the customers, managing the processes and technologies used in delivering the products & service and managing the team members charged with delivering that service. Accountable for cost and performance whilst acting as the customer’s face of the service. Responsible for managing the Banking Product Development work stream and motivating a team of twenty C#, C++, Xtra-C, ASP.Net, Java, SQL Developers, SQA Testers, Technical Architects & Business Analysts based in London (Uxbridge), Ferndown (Dorset), Poland (Warsaw) & Philippines (Manila) to deliver existing Banking product projects to customers as well as setting the foundation of new Evolution products & Near Field Communication (NFC) solutions, to develop & support them successfully. Clients - Royal Bank of Scotland/Worldpay - London & Gateshead & Elavon Merchant Services - Arklow, Ireland.

Providing General, Motor; Private Car, Commercial Vehicle, Fleet, Dental & Healthcare Insurance Software Solutions for businessesResponsible for driving product and brand awareness in order to increase business sales and revenue generation:• Engaged and pitched at CEO, CFO, CTO & Managing Directorship level including Enterprise business to business (B2B) sales• Order values from £200k to £4 million depending on complexity of installation and modules required• Built and delivered custom presentations and demonstrations to customers and prospective customers, provided insight on client needs and market trends so that service offerings were at the forefront of demand• Planned & organized trade marketing events, conferences & exhibitions working with internal and external stakeholders including the Chelsea Flower Show, TINTech, The British Insurance Awards, British Insurance Summit & The Future of General Insurance• Developed and executed on marketing campaigns including .dotMailers that effectively drove sales leads• Ultima and bluescape products delivered all aspects of policy administration to include Quote, Underwriting, Claims, Accounting, Broker Maintenance & Management Information modules created using a Service Orientated Architecture (SOA)• Identified areas of required understanding such as Anti Money Laundering, Solvency II and Treating Customers Fairly (TCF)

Computacenter is Europe’s leading independent provider of IT infrastructure services.Client - Marks and Spencer PLC - One of the UK’s leading retailers, with over 21 million people visiting the stores each weekAnalyzed and reviewed Service Schedules in order to review service performance on a regular basis against the Service Level Agreement and other KPI performance measurements. Designed customer engagement model and escalation routes in line with existing Computacenter Service Contracts:• Designed and created the M&S Operations Service Catalogue incorporating all relevant Service Schedule and Service Contract information to ensure all services were identified and defined, including management of subsequent additions to service• Managed the Incident Management process in order to restore normal operation of service as soon as possible and to minimize the impact on business operations to ensure best possible levels of service, quality and availability were maintained at all times• Produced the ICT responsibility matrix that aligned to the Project Contractual Agreement in order to detail the key areas including Infrastructure, Desktop, Development, Training, Support & Management• Attended Senior CAB Meetings to discuss changes planned for that week, which required Computacenter input or resource and any future changes which were liable to create potential production down times. Provided CR reports and raised new RFC’s

Sabbatical leave full-time study to qualify for a Business & Enterprise diploma

AVC is one of the leading providers of rollout and configuration managed services, software, hardware and networking solutions.Client - Elavon Merchant Services - Arklow, Ireland: Delivering reliable secure payment (POS/EPOS) solutions to more than 1 million merchants daily, efficiently & securely to manage their payments business. Partners - Grupo Diusframi / Santander - Madrid, SpainKey accountabilities: Commercial & Operational delivery, Financial Management, Knowledge Management & Customer Satisfaction. Transition managed a key European EPOS distribution & maintenance contract for over 100,000 Merchant Terminal Services Project spanning across the United Kingdom, Ireland, Spain, Germany, Poland, France and Italy. Migrated the existing Managed Service contract from thirteen external Service Providers/Suppliers down to one - AVC Group:• Worked with and agreed the Transition Services Agreements to ensure service boundaries and scope were followed and that discontinuation of services were met within the tight timescales without interruption to service• Key activities in several phases for each country and site involved local planning, engaging with the local project team and local partners, ensuring local processes were understood by the design team, assessing data migration, process and business change issues, testing and preparation, go live, assessing the effectiveness of training delivery, providing support to the local partner during the live phase, working with the Project team to gain site acceptance, project closure and feedback upon delivery• Defined Projects ‘Go/No Go’ success criteria and during that process proactively resolve any threats to Project/Service ‘Go Live’

Travel throughout France, Spain & Morocco prior to starting a Thames Valley University, Business and Enterprise Diploma

Xerox Corporation is the world's leading document management technology and services enterprise.Partners - HCL Axon / Ernst & Young• Worked as part of a global work stream developing new ITIL related procedures & enhancing existing ITIL related procedures using SAP Supplier Relationship Management (SRM), SAP Financial Accounting (FI), SAP Business Intelligence (BI) modules• Set tasks to ensure new applications or new deployments were successfully transitioned End-to-End (E2E), to the third party Service Provider(s) & the Global SAP user community & that production/non production systems remained available at all times • Enterprise resource planning Project (ERP) integrating internal & external management information across an entire organization, embracing Finance/Accounting, Manufacturing, Sales & Service and Client Relationship Management• Responsible for delivering the Purchasing and Supply Chain Management & Human Resource Management modules• Monitor Third Party Service Providers to ensure compliance with agreed Service Level Targets and Key Performance Indicators, including attendance at various key meetings with 3rd Party Suppliers, Xerox Business and IT staff• Actively direct the development and maintenance of plans to include cutover tasks, practices and assignments to identify, quantify and contain the occurrence and potential impact of risks and risk events on the execution of a program• Maintain communication plan, business and data freeze periods including data integrity validations and staff training schedules• Escalation point for SAP business related system issues which involved having a good understanding of the SAP business areas• Worked with the Service Providers to review problem tickets identifying potential improvements (e.g. Application Changes, User Training) and opportunities to evolve the existing service including managing & updating the lessons learned log

Anadarko's mission is to develop, acquire & explore for oil and gas resources vital to the world's health and welfare.• Reviewed the existing ICT Service being provided to the internal customer base. Provided assistance & guidance to the management team in order to improve overall ‘the customer experience’ & to recommend key areas for outsource/improvement• Reviewed existing business infrastructure to identify current and future datacenter, BC, hardware, software and licensing needs• Managed the Incident Management process in order to restore normal operation of service as soon as possible and to minimize the impact on business operations to ensure best possible levels of service, quality and availability are maintained at all times• Transition the existing Helpdesk service from Uxbridge to Houston, Texas including documenting all key processes & procedures• Defined the Service Level Agreement incorporating Operational Level Agreements across business divisions. Identify weakness in process, procedures & resources which included internal & external factors & 3rd party suppliers• Established Key Performance Indicators and managed expectations and perceptions to deliver customer satisfaction, acting as an escalation point for resolution of conflicts by developing and managing a service risk process to ensure all service risks are identified and accepted by the customer and mitigating actions which have been identified• Assisted Infrastructure Manager with VMware virtualization & hardware simplification/consolidation project to help reduce IT costs while boosting efficiency and agility, to simplify IT management, maintenance, and the deployment of new applications• Responsible for ensuring that all IMS cases raised by customers met the SLAs set and that Service and Quality is consistent• Held daily meeting with key members of ITS to discuss IMS cases to be resolved for that day, new cases to be assigned & cases which require group input or inclusion into CAB

Allegis Group is an Employment Business and Agency.ITSG IS Service Manager with overall management and budget responsibility of the Deployment Services business arm. Responsibilities included managing the expectations and needs of the customers, managing the processes and technologies used in delivering the service and managing the team members charged with delivering the service. Accountable for the cost and performance of the service and acting as the customer’s face of the service.Key accountabilities: Commercial & Operational delivery, Financial Management, Knowledge Management & Customer Satisfaction.• Consultancy, pre sales, technical design & implementation input in order to identify & win new business opportunities• Successfully completed multiple End-to-End (E2E) hardware and software Deployment Projects whilst representing Dell Computer Corporation as part of the Dell Preferred Partner Programme which were delivered within budget and within timescale• Managed a team of nineteen Support Staff, Application Developers, System Analysts, Project Managers and Technical Architects• Enterprise resource planning Project (ERP) integrating internal & external management information across an entire organization, embracing Finance/Accounting, Manufacturing, Sales & Service and Client Relationship Management• Actively direct the development and maintenance of plans to include cutover tasks, practices and assignments to identify, quantify and contain the occurrence and potential impact of risks and risk events on the execution of a program• Define Projects ‘Go/No Go’ success criteria and during that process proactively resolve any threats to Project/Service ‘Go Live’• Developed & maintained customer relationships through open communication, feedback & other communication methods• Maintained the Projects ‘Intensive Care’ phase for up to three months helping to customize process and resolve master data errors

• Responsible for the smooth operation of a team of sixteen 1st, 2nd and 3rd Line Support Analysts within a busy Service Desk environment, supporting 500+ internal staff and various external Managed Services client sites across multiple locations • Successfully Project managed a back office Pay and Bill Project which subsequently went live within budget and within project timescale deadlines• Worked with the IT Director with the implementation and management of a complete restructure of all the IT departments key areas. Motivated individuals and maintained staff levels to minimise staff turnover, introduced new procedures inline with the companies existing SOP’s using a combination of recruitment and training to increase the overall performance whilst providing high support levels during this difficult transitional period• Compiled regular detailed reports and presentations for the IT Director detailing key areas for improvement, weekly status reports, status reports for previous months and providing basic trend set reports on company growth Vs support expectation• Creation and definition of several Managed Services customer Service Level Agreements. This included the regular review of applications and services to ensure customer needs and requirements were still being met• Responsible for agreeing, implementing and monitoring a Global contract with BT for all Allegis Group Networks & Telephony• Negotiated SLA’s and KPI with BT to ensure the contract & service aligned with business requirement including re-negotiation to existing contract and the retrieval of ‘loss of earnings’ as a direct result of ‘loss of service’• Assisted the IT Director with compiling the first IT Services Group departmental budget• Managed the upgrade project for Remedy (AR) System to improve workflow and Service Level Agreement monitoring• Responsible for the selection of specialist outsourcing companies meeting stringent criteria

• Project led several vital Infrastructure and other internal projects adopting the PRINCE2 project methodology• Established terms of reference as a prerequisite to the start of a project• Used defined structure for delegation, communication, generic planning techniques such as gantt charts & critical path analysis• Creation and management of corporate quality management and quality assurance mechanisms• Managed the internal Porsche/Dealership Support Helpdesk and Systems Team• Managed the successful relocation of AFN showroom involving IT, Building Services, Health & Safety and 3rd party suppliers • Project managed an internal mySAP/HR Projects technical configuration and infrastructure configuration which included travel to Stuttgart, Leipzig and Zuffenhausen and working with the technical teams at the third party supplier• Project managed the decommissioning of an obsolete Sheva dial-up solution & moved all users to the new RSA token solution• Produced comprehensive documentation to be published onto the internal Lotus Notes Knowledge Management database• Supervised the daily activities of the Systems Team across areas that included Helpdesk, Change Management, Release Management, Capacity Management, Unix/NT Support, System Documentation and System Security Management.

Project led several vital Infrastructure and other internal projects adopting the PRINCE2 project methodology• Developed and managed the Messaging and Intranet strategy for Pan-European business to ensure infrastructure services & standards align with business objectives• Managed the Pan-European Intranet Implementation Project throughout the entire project lifecycle (cradle to grave)• Responsible for detailed technical configuration, design, development, maintenance and enhancements of the company Intranet Project, testing system, upgrades & improvements incorporating infrastructure requirements• Liaised with business areas to develop & migrate content within predefined timescales• Maintained the design, function and look and feel of the Intranet during migration• Supervised daily activities of seven staff across areas that included Helpdesk, Programme Management, Unix/NT Support, System Documentation and System Security Management• Research, evaluation and implementation of a Heat support management system spanning multiple departments and business units which included decommissioning the old D1 bespoke call logging system• Detailed analysis of end user requirements included hosting regular Project and Intranet Administrator training sessions and meetings, gathering requirements and providing regular updates to the administrator environment• Managed effective change control working to strict time, quality and company procedures conforming to BS7799• Management of technical documentation revisions, developed new processes and techniques• Appraised technology trends that may impact the use of Synstar’s applications and systems, produced documentation and briefed the Head of ISG including status reporting at weekly Internal Senior Management Meetings• Controlled & monitored the testing and release of complex development code enhancements for internal bespoke systems

Working @ Innovex/Quintiles UK LimitedEUROPEAN INCIDENT, PROBLEM & CHANGE MANAGER• Responsible for ensuring that all tickets raised by customers met the SLA’s set within the specified contract and by suggesting improvements within IT to ensure that severe financial penalties were not incurred• Held daily meetings with key members of IT and departmental heads to discuss new changes planned for that day or future changes which are liable to impact potential down times• Ensured that timings for problem resolution were being hit for a number of key metric and KPI reportsOPERATION SUPPORT MANAGER• Responsible for the smooth operation of five departments within IT Operations• Managed a team of nineteen 1st, 2nd and 3rd Line Analysts supporting 700 staff across three sites in addition to 200+ field staff• Implemented and managed a complete restructure of all the IT departments key areas, introduced new procedures inline with the companies existing SOP’s and using a combination of recruitment and training increased the overall performance dramatically• Motivated and maintained staff levels and minimised staff turnover throughout an outsourcing bid involving key areas of IT whilst providing high support levels during a difficult transitional period• Responsible for the selection of specialist outsourcing companies meeting stringent criteria to receive an invitation to tender, reviewed the resulting bids and recommended a shortlist to the European IT Director• Liaised with potential outsourcing companies compiling and providing documentation detailing current state of play, change management proposals, future IT requirements and customer support level forecasts

• Supervision and motivation of a telephone based technical team of fourteen receiving in excess of 40 support calls each per day and dealing with escalations ranging from general hardware/application enquiries to complete betting shop failures.• Managed and implemented the upgrade of all Helpdesk equipment including: desks, partitions, computers and telephones.• Production of team performance reports and staff development plans. Preparation of reports of help desk productivity for senior management, producing statistical reports on Call Volume, Types of Call and Abandon Rates.• Ensured the smooth day to day running of the service desk and maintaining high staffing levels in order to provide a friendly, prompt and efficient service to the company’s 600+ internal staff and over 2,000 Ladbrokes betting shops.• Fully trained and motivated a member of the team who was promoted to the Supervisor position.

Working @ Thames Water