Clare Vosper Email & Phone Number

Brecon, Wales, United Kingdom

• V-FORCE Training offer a range of high-octane and tactical driving experiences like no other. Learn advanced driving techniques based on rally driving to enhance your driving skills. You will then be put through an.
• Built a fully functioning eCommerce website in order to facilitate seamless event bookings and payments integrating with various third party solutions including Active Campaign, WooCommerce, Trustpilot, Quickbooks and.
• Built and maintained social media content on Facebook, Instagram, LinkedIn, You Tube, Google My Business and Twitter platforms
• Supported the Founder/CEO with advice, guidance and setting up a business with the appropriate tooling to work smarter and quicker
• Recruited a Marketeer to assist with all digital Marketing activities

Gorilla's mission is to empower enterprises to unlock the advantages of data in their business processes.We believe success in the future will be defined by the ability of collecting, processing and analysing business critical data within any business process in a fast, transparent and automated manner. To succeed, our team values speed and agility without.

Oxford, United Kingdom

Centrica plc is an international energy and services company. British Gas business supplies gas and electricity to more businesses than any other energy supplier, providing energy to over 350,000 British businesses. But we are not a utility. We're an energy and services company. Worked within the Digital Technology Services Team delivering an I&C.

Uxbridge, Middlesex

HART - Empowering HIV-Positive People. Working towards a world where the incidence of HIV is reduced, it is simply a manageable health condition, with no associated stigma and people are empowered to ​manage their own lives.Invited to sit on the Board of Directors and act as Trustee of the charity. Position involves regular board meetings including.

Oxford, United Kingdom

Value Retail is the only company to specialise exclusively in the creation and operation of luxury outlet destinations. Through the Collection of Villages, Value Retail serves the world’s leading brands in key tourist markets, which in Europe include London, Milan, Paris, Barcelona, Madrid, Dublin, Brussels, Antwerp, Cologne, Dusseldorf, Munich and.

Berkshire

Project managed a private house renovation project, which included managing multiple suppliers against strict time, quality & cost timelines.

London, United Kingdom

Lloyds Banking Group is the UK’s largest financial services group with over 30 million customers, and a presence in nearly every community. The main brands include Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows.Worked within the Multi Channel Architecture Team, which supported both Branch and Telephony colleague systems on the digital.

London, United Kingdom

Arthur J. Gallagher is the brand name for the international broking and underwriting division of Arthur J. Gallagher & Co. - a division that covers territories outside of the United States and stretches from the UK to Australia, from Canada to the Caribbean, and from Latin America to Asia, employing more than 6850 staff. As part of one of the world’s.

London, United Kingdom

Visa Europe is the European payments company – owned, controlled and operated by its 3,745 European members. Together, they are making payments faster, smarter, more convenient and more secure than ever before. €1 in €7 of everyday spending is transacted using Visa with €1.233 trillion at point-of-sale spending with a 0.038% fraud-to-sales ratio. 46.8.

Thame

eCommerce/Digital Software Company developing innovative new products for the Property and Legal Services sectors. Web based Conveyancing, Mortgage Sourcing, Wills & Lease Extensions application for Financial Advisors, Solicitors & Estate Agents. Acted as the Head of Development reporting direct to the Board of Directors, responsible for managing and.

Uxbridge

VeriFone is a global leader in secure electronic payment (POS/PED/EPOS) technologies. VeriFone payment platforms support the most stringent security standards around the world including International and Domestic standards, Banking and Acquirer Certifications, Chip and PIN Technology, EMV Solutions, PCI DSS, PED, Triple DES and SSL. NFC and Mobile Commerce.

London, United Kingdom

• Providing General, Motor; Private Car, Commercial Vehicle, Fleet, Dental & Healthcare Insurance Software Solutions for businessesResponsible for driving product and brand awareness in order to increase business sales.
• Engaged and pitched at CEO, CFO, CTO & Managing Directorship level including Enterprise business to business (B2B) sales
• Order values from £200k to £4 million depending on complexity of installation and modules required
• Built and delivered custom presentations and demonstrations to customers and prospective customers, provided insight on client needs and market trends so that service offerings were at the forefront of demand
• Planned & organized trade marketing events, conferences & exhibitions working with internal and external stakeholders including the Chelsea Flower Show, TINTech, The British Insurance Awards, British Insurance Summit &.
• Developed and executed on marketing campaigns including.dotMailers that effectively drove sales leads

London, United Kingdom

• Computacenter is Europe’s leading independent provider of IT infrastructure services.Client - Marks and Spencer PLC - One of the UK’s leading retailers, with over 21 million people visiting the stores each weekAnalyzed.
• Designed and created the M&S Operations Service Catalogue incorporating all relevant Service Schedule and Service Contract information to ensure all services were identified and defined, including management of.
• Managed the Incident Management process in order to restore normal operation of service as soon as possible and to minimize the impact on business operations to ensure best possible levels of service, quality and.
• Produced the ICT responsibility matrix that aligned to the Project Contractual Agreement in order to detail the key areas including Infrastructure, Desktop, Development, Training, Support & Management
• Attended Senior CAB Meetings to discuss changes planned for that week, which required Computacenter input or resource and any future changes which were liable to create potential production down times. Provided CR.

Sabbatical leave full-time study to qualify for a Business & Enterprise diploma

Stevenage, United Kingdom

• AVC is one of the leading providers of rollout and configuration managed services, software, hardware and networking solutions.Client - Elavon Merchant Services - Arklow, Ireland: Delivering reliable secure payment.
• Worked with and agreed the Transition Services Agreements to ensure service boundaries and scope were followed and that discontinuation of services were met within the tight timescales without interruption to service
• Key activities in several phases for each country and site involved local planning, engaging with the local project team and local partners, ensuring local processes were understood by the design team, assessing data.
• Defined Projects ‘Go/No Go’ success criteria and during that process proactively resolve any threats to Project/Service ‘Go Live’

Travel throughout France, Spain & Morocco prior to starting a Thames Valley University, Business and Enterprise Diploma

London, United Kingdom

• Xerox Corporation is the world's leading document management technology and services enterprise.Partners - HCL Axon / Ernst & Young
• Worked as part of a global work stream developing new ITIL related procedures & enhancing existing ITIL related procedures using SAP Supplier Relationship Management (SRM), SAP Financial Accounting (FI), SAP Business.
• Set tasks to ensure new applications or new deployments were successfully transitioned End-to-End (E2E), to the third party Service Provider(s) & the Global SAP user community & that production/non production systems.
• Enterprise resource planning Project (ERP) integrating internal & external management information across an entire organization, embracing Finance/Accounting, Manufacturing, Sales & Service and Client Relationship.
• Responsible for delivering the Purchasing and Supply Chain Management & Human Resource Management modules
• Monitor Third Party Service Providers to ensure compliance with agreed Service Level Targets and Key Performance Indicators, including attendance at various key meetings with 3rd Party Suppliers, Xerox Business and IT.

Uxbridge

• Anadarko's mission is to develop, acquire & explore for oil and gas resources vital to the world's health and welfare.
• Reviewed the existing ICT Service being provided to the internal customer base. Provided assistance & guidance to the management team in order to improve overall ‘the customer experience’ & to recommend key areas for.
• Reviewed existing business infrastructure to identify current and future datacenter, BC, hardware, software and licensing needs
• Managed the Incident Management process in order to restore normal operation of service as soon as possible and to minimize the impact on business operations to ensure best possible levels of service, quality and.
• Transition the existing Helpdesk service from Uxbridge to Houston, Texas including documenting all key processes & procedures
• Defined the Service Level Agreement incorporating Operational Level Agreements across business divisions. Identify weakness in process, procedures & resources which included internal & external factors & 3rd party.

Winnersh, Berkshire

• Allegis Group is an Employment Business and Agency.ITSG IS Service Manager with overall management and budget responsibility of the Deployment Services business arm. Responsibilities included managing the expectations.
• Consultancy, pre sales, technical design & implementation input in order to identify & win new business opportunities
• Successfully completed multiple End-to-End (E2E) hardware and software Deployment Projects whilst representing Dell Computer Corporation as part of the Dell Preferred Partner Programme which were delivered within.
• Managed a team of nineteen Support Staff, Application Developers, System Analysts, Project Managers and Technical Architects
• Enterprise resource planning Project (ERP) integrating internal & external management information across an entire organization, embracing Finance/Accounting, Manufacturing, Sales & Service and Client Relationship.
• Actively direct the development and maintenance of plans to include cutover tasks, practices and assignments to identify, quantify and contain the occurrence and potential impact of risks and risk events on the.

Winnersh, Berkshire

• Responsible for the smooth operation of a team of sixteen 1st, 2nd and 3rd Line Support Analysts within a busy Service Desk environment, supporting 500+ internal staff and various external Managed Services client sites.
• Successfully Project managed a back office Pay and Bill Project which subsequently went live within budget and within project timescale deadlines
• Worked with the IT Director with the implementation and management of a complete restructure of all the IT departments key areas. Motivated individuals and maintained staff levels to minimise staff turnover, introduced.
• Compiled regular detailed reports and presentations for the IT Director detailing key areas for improvement, weekly status reports, status reports for previous months and providing basic trend set reports on company.
• Creation and definition of several Managed Services customer Service Level Agreements. This included the regular review of applications and services to ensure customer needs and requirements were still being met
• Responsible for agreeing, implementing and monitoring a Global contract with BT for all Allegis Group Networks & Telephony

Reading, United Kingdom

• Project led several vital Infrastructure and other internal projects adopting the PRINCE2 project methodology
• Established terms of reference as a prerequisite to the start of a project
• Used defined structure for delegation, communication, generic planning techniques such as gantt charts & critical path analysis
• Creation and management of corporate quality management and quality assurance mechanisms
• Managed the internal Porsche/Dealership Support Helpdesk and Systems Team
• Managed the successful relocation of AFN showroom involving IT, Building Services, Health & Safety and 3rd party suppliers

Winnersh, Berkshire

• Project led several vital Infrastructure and other internal projects adopting the PRINCE2 project methodology
• Developed and managed the Messaging and Intranet strategy for Pan-European business to ensure infrastructure services & standards align with business objectives
• Managed the Pan-European Intranet Implementation Project throughout the entire project lifecycle (cradle to grave)
• Responsible for detailed technical configuration, design, development, maintenance and enhancements of the company Intranet Project, testing system, upgrades & improvements incorporating infrastructure requirements
• Liaised with business areas to develop & migrate content within predefined timescales
• Maintained the design, function and look and feel of the Intranet during migration

Bracknell, Berkshire

• Working @ Innovex/Quintiles UK LimitedEUROPEAN INCIDENT, PROBLEM & CHANGE MANAGER
• Responsible for ensuring that all tickets raised by customers met the SLA’s set within the specified contract and by suggesting improvements within IT to ensure that severe financial penalties were not incurred
• Held daily meetings with key members of IT and departmental heads to discuss new changes planned for that day or future changes which are liable to impact potential down times
• Ensured that timings for problem resolution were being hit for a number of key metric and KPI reportsOPERATION SUPPORT MANAGER
• Responsible for the smooth operation of five departments within IT Operations
• Managed a team of nineteen 1st, 2nd and 3rd Line Analysts supporting 700 staff across three sites in addition to 200+ field staff

London, United Kingdom

• Supervision and motivation of a telephone based technical team of fourteen receiving in excess of 40 support calls each per day and dealing with escalations ranging from general hardware/application enquiries to.
• Managed and implemented the upgrade of all Helpdesk equipment including: desks, partitions, computers and telephones.
• Production of team performance reports and staff development plans. Preparation of reports of help desk productivity for senior management, producing statistical reports on Call Volume, Types of Call and Abandon Rates.
• Ensured the smooth day to day running of the service desk and maintaining high staffing levels in order to provide a friendly, prompt and efficient service to the company’s 600+ internal staff and over 2,000 Ladbrokes.
• Fully trained and motivated a member of the team who was promoted to the Supervisor position.

Reading, United Kingdom

Working @ Thames Water

Bracknell, Berkshire

Bracknell, Berkshire

Business Studies, Accountancy And Law, Diploma

Education record

Education record