Clarice Smith Email & Phone Number

United States

*Collaborate with internal clients and business analysts to develop plans and processes that support the configuration needs of the business across multiple platforms. *Participate in project planning, leveraging system and process experience to create and maintain processes and independently make decisions/recommendations that fit the clients needs.*Build custom applications/objects using JavaScript, CSS, HTML and custom data calculations to present, store, and calculate client data and implement those applications in test (UAT, Integration, etc.) and production environments.*Troubleshoot platform issues and provide technical support via Azure DevOps tickets and other internal issue tracking to ensure timely resolutions.*Gather, define and refine requirements, lead project design and oversee implementation.*Participate in Quality Assurance (QA) testing for all enrollment process updates to ensure data is being updated and maintained as requested.*Assist internal clients with creation of custom reports.*Set up validation rules and controlled user profiles and permission levels for each database segment to protect important data and manage user access within our proprietary Learning Management system (LMS) and Salesforce org.*Create and maintain technical documentation on any owned processes.

Columbia, Md

*Created a process to migrate over 150 clients onto our new Learning Management Systems (LMS) seamlessly within established due dates.*Successfully implemented a data extraction process for our newly launched LMS which provided a cost savings of 40% for the department's personnel budget.*Data Mining and Modeling: extracted and parsed data for ad-hoc reports for internal clients using REST APIs with JSON and XML data formats and utilized vlookup and data transformation tools within Microsoft Excel and Google Sheets.*Scripted and automated several enrollment process and reports to reduce manual efforts.*Configured client accounts onto our Learning Management Systems (LMS) and work closely with the Application Management department to troubleshoot system errors.*Collaborated with other internal departments (Sales, Product and Project Managers) in an agile environment to establish and refine business processes and requirements to ensure a positive onboarding experience for potential school partners and their families.*Conduct regular audits to ensure data is being maintained and distributed in compliance with state and FERPA regulations.*Implement and support Identity and Access Management (IAM) solutions for our various platforms.

*Conducted quality reviews to ensure associates are maintaining accuracy of student records.*Served as a point of contact for fellow employees with any questions regarding enrollment processes and standards*Conducted quarterly workshops for the associate team on topics concerning productivity and best practices.*Participate in annual quality assurance testing of the enrollment data views in the Connexus (EMS) platform.

Columbia, Md

*Worked with site-based staff to coordinate data collection and key enrollment processes for our online public schools.*Remained up-to-date with changes in policies and requirements, and communicate these changes to families when applicable*Assisted in outbound calling campaigns designed to identify families who need additional help with the enrollment process*Assisted the Enrollment Project Manager with naming, saving, uploading and scanning of enrollment documents*Maintained accuracy of student records and data in accordance with all regulatory requirements

Media Arts And Animation

Focused on 3D modeling and animation by creating realistic hard surface models in 3D Studio Max and rigging them to move accurately.

Some College Coursework, Business Administration

Explored foundations in business writing, public speaking, and economics.