Provider Relations Representative
CurrentSecuring transportation for insurance members to and from appointments.
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Clarice Daniels is listed as Provider Relations Representative at Connecticut Transportation Solutions, a with 12 employees, based in Bridgeport, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Clarice Daniels.
Clarice Daniels previously worked as Team Leader at Rbs Citizens Group.
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Working in a fast pace call center environment coaching teams to meet or exceed the 80% department standards in quality, customer satisfaction, adherence to schedule and retention. In the call center good communication skills is key to diffusing escalated customer situations, creating a win-win outcome without management assistant. Computer skills include Microsoft Word, Excel, PowerPoint and Outlook
Listed skills include Analysis, Banking, Business Analysis, Customer Service, and 16 others.
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Securing transportation for insurance members to and from appointments.
1000 Lafayette Blvd. Bridgeport Connecticut 06604
Supported and coached team to meet department standardsFacilitated daily team meetings to update team on new policy and proceduresAudited payroll weekly to prevent adjustmentsReport system malfunctions or performance issues to appropriate Call Center Operations management team.Assists agents with problem resolution and trouble shooting to resolve customer issues Created a spreadsheet to track the percentage of calls sent offsite for quality assuranceAddresses escalated calls and transactions from agents by providing resolution
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Clarice Daniels works for Connecticut Transportation Solutions.
Clarice Daniels is listed as Provider Relations Representative at Connecticut Transportation Solutions.
Clarice Daniels is based in Bridgeport, Connecticut, United States while working with Connecticut Transportation Solutions.
Clarice Daniels has worked for Connecticut Transportation Solutions and Rbs Citizens Group.
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Clarice Daniels is listed with skills including Analysis, Banking, Business Analysis, Customer Service, Financial Analysis, Leadership, Management, and Process Improvement.
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