Clarice Daniels

Clarice Daniels Email and Phone Number

Team Leader at RBS Citizens Group @ Connecticut Transportation Solutions
WATERBURY, CT
Clarice Daniels's Location
Bridgeport, Connecticut, United States, United States
About Clarice Daniels

Working in a fast pace call center environment coaching teams to meet or exceed the 80% department standards in quality, customer satisfaction, adherence to schedule and retention. In the call center good communication skills is key to diffusing escalated customer situations, creating a win-win outcome without management assistant. Computer skills include Microsoft Word, Excel, PowerPoint and Outlook

Clarice Daniels's Current Company Details
Connecticut Transportation Solutions

Connecticut Transportation Solutions

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Team Leader at RBS Citizens Group
WATERBURY, CT
Website:
cttransportationsolutions.com
Employees:
12
Clarice Daniels Work Experience Details
  • Connecticut Transportation Solutions
    Provider Relations Representative
    Connecticut Transportation Solutions Jul 2015 - Present
    Securing transportation for insurance members to and from appointments.
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  • Rbs Citizens Group
    Team Leader
    Rbs Citizens Group Jul 2004 - Aug 2014
    1000 Lafayette Blvd. Bridgeport Connecticut 06604
    Supported and coached team to meet department standardsFacilitated daily team meetings to update team on new policy and proceduresAudited payroll weekly to prevent adjustmentsReport system malfunctions or performance issues to appropriate Call Center Operations management team.Assists agents with problem resolution and trouble shooting to resolve customer issues Created a spreadsheet to track the percentage of calls sent offsite for quality assuranceAddresses escalated calls and transactions from agents by providing resolution
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Clarice Daniels Skills

Analysis Banking Business Analysis Customer Service Financial Analysis Leadership Management Process Improvement Requirements Analysis Retail Banking Risk Management Sql Vendor Management Sdlc Software Project Management Microsoft Excel Microsoft Office Call Centers Team Building Public Speaking

Frequently Asked Questions about Clarice Daniels

What company does Clarice Daniels work for?

Clarice Daniels works for Connecticut Transportation Solutions

What is Clarice Daniels's role at the current company?

Clarice Daniels's current role is Team Leader at RBS Citizens Group.

What skills is Clarice Daniels known for?

Clarice Daniels has skills like Analysis, Banking, Business Analysis, Customer Service, Financial Analysis, Leadership, Management, Process Improvement, Requirements Analysis, Retail Banking, Risk Management, Sql.

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