Clarice Dennison Email & Phone Number

Greater Grand Rapids, Michigan Area

Deliverer of onboarding and orientation to new employees. Educate employees on the Microsoft Office applications - Excel, Outlook, PowerPoint, Word, and Visio. Manage the Learning Management System. Create e-Learning courses.

Greater Grand Rapids, Michigan Area

Team member of the System Support Workflow team. Analyze current opportunities and engage the appropriate workflow system to maximize the best possible result for the Patient Finance departments.• Write Boston Workstation scripts that automate staff’s routine tasks• Member of the PF OnBase project team – compile department process information, provide recommendations, serve as a liaison with TIS technical team to provide project information, and assist in resolving system issues.

Greater Grand Rapids, Michigan Area

Supervised, trained, and mentored a team of 16 Customer Service Representatives. Reviewed daily department and staff metrics; provided and implemented solutions for improvement. Developed and generated month-end reports packet for leadership. Resolved escalated patient calls. • Improved team morale by implementing an open but structured environment – scheduled team meetings, scheduled individual touch base meetings, and a daily Virtual Huddle.• Created a daily dashboard for staff that provided each team member with a snapshot of how they performed the previous day.• Improved a break in communication with Physician Offices by creating a form that could be utilized to transfer accurate information from one department to another.• Created an online Playbook for staff that enabled them to quickly retrieve department information while on the phone with patients

Greater Grand Rapids, Michigan Area

Analyzed department needs. Developed, delivered, and measured instructor-led and e-Learning training programs. Created assessments. Learning Management System (LMS) Training Administrator for three departments. Created reports out of the LMS. Maintained 3rd Party e-Learning content and 30 SharePoint sites.• Created, project managed, and maintained a continuing education program called Invest in U, which provided staff an opportunity to develop both professionally and personally.• Led the process improvement department initiative.• Designed and implemented a Key Performance Indicator tracking system for leadership.• Facilitated the Crucial Skills workshops• Organized and conducted “What’s my Communication Style” workshops• Initiated and streamlined department training requests process which utilized SharePoint and the LMS.• Developed and implemented department design standards, participant guides, and a new hire orientation process.

Greater Grand Rapids, Michigan Area

Held a triple role where my time was divided into: 50% Education, 25% Systems, and 25% Reporting.• Education: Educated staff on Cerner, Claims Administrator, and DASH.• Systems: Ensured electronic claims were sent out on time and assisted with the electronic claim programming.• Reporting: Worked a variety of daily reports, and created month-end reports for leadership.

Greater Grand Rapids, Michigan Area

Maintained the accuracy and integrity of data in all of the organization’s patient accounts. • Analyzed, researched, and resolved data integrity issues. • Provided feedback to process owners to continuously improve data integrity. • Performed application testing.• Added to the on-call rotation earlier than planned as I acclimated quickly.

Greater Grand Rapids, Michigan Area

Managed patient accounts to ensure clean claim submission. • Monitored payments against contractual agreements to ensure proper payment. • Communicated with payers and patients to facilitate timely payment. • Assisted with the billing of electronic claims.

Honolulu, Hawaii

Provided new and existing staff with Medic system training. Supported all revenue cycle activities for eight offices/48 physicians – accounts receivable, registration, billing, electronic claims submission, and charge entry. Provided direction to both staff and physicians when Office Manager was not available.• Medic system trainer for eight offices.• Medic database administrator – updated physician schedules, fee schedules, charge master, etc…• Created a variety of financial reports for the physicians and leadership.• As the company took on more clients, I was presented with the opportunity to provide full-service billing services to these physician practices.- Collected $90,000 in the first month of billing- Cleared a backlog of claims and patient balances 270+ days old- Closed the legacy systems within a year

Master Of Human Performance Improvement & Training And Development, Workforce Development And Training

Selected courses taken: Training and Development, Instructional Design, Consulting, Coaching and Mentoring, and Learning Technologies

Bachelors, Professional Studies; Organizational Leadership

Organizational Leadership, Organizational Change, Leadership Development, and Group Dynamics

Education record

Business Administration Courses taken: Various Business and Communication classes

Education record

Courses taken: Various Business Classes, Web Design/Programming, Graphic Arts, and Desktop Publishing.

Associate Of Applied Science Degree, Medical Office Administration