Clarice Dennison Email & Phone Number

Greater Grand Rapids, Michigan Area

Deliverer of onboarding and orientation to new employees. Educate employees on the Microsoft Office applications - Excel, Outlook, PowerPoint, Word, and Visio. Manage the Learning Management System. Create e-Learning courses.

Greater Grand Rapids, Michigan Area

• Team member of the System Support Workflow team. Analyze current opportunities and engage the appropriate workflow system to maximize the best possible result for the Patient Finance departments.
• Write Boston Workstation scripts that automate staff’s routine tasks
• Member of the PF OnBase project team – compile department process information, provide recommendations, serve as a liaison with TIS technical team to provide project information, and assist in resolving system issues.

Greater Grand Rapids, Michigan Area

• Supervised, trained, and mentored a team of 16 Customer Service Representatives. Reviewed daily department and staff metrics; provided and implemented solutions for improvement. Developed and generated month-end.
• Improved team morale by implementing an open but structured environment – scheduled team meetings, scheduled individual touch base meetings, and a daily Virtual Huddle.
• Created a daily dashboard for staff that provided each team member with a snapshot of how they performed the previous day.
• Improved a break in communication with Physician Offices by creating a form that could be utilized to transfer accurate information from one department to another.
• Created an online Playbook for staff that enabled them to quickly retrieve department information while on the phone with patients

Greater Grand Rapids, Michigan Area

• Analyzed department needs. Developed, delivered, and measured instructor-led and e-Learning training programs. Created assessments. Learning Management System (LMS) Training Administrator for three departments. Created.
• Created, project managed, and maintained a continuing education program called Invest in U, which provided staff an opportunity to develop both professionally and personally.
• Led the process improvement department initiative.
• Designed and implemented a Key Performance Indicator tracking system for leadership.
• Facilitated the Crucial Skills workshops
• Organized and conducted “What’s my Communication Style” workshops

Greater Grand Rapids, Michigan Area

• Held a triple role where my time was divided into: 50% Education, 25% Systems, and 25% Reporting.
• Education: Educated staff on Cerner, Claims Administrator, and DASH.
• Systems: Ensured electronic claims were sent out on time and assisted with the electronic claim programming.
• Reporting: Worked a variety of daily reports, and created month-end reports for leadership.

Greater Grand Rapids, Michigan Area

• Maintained the accuracy and integrity of data in all of the organization’s patient accounts.
• Analyzed, researched, and resolved data integrity issues.
• Provided feedback to process owners to continuously improve data integrity.
• Performed application testing.
• Added to the on-call rotation earlier than planned as I acclimated quickly.

Greater Grand Rapids, Michigan Area

• Managed patient accounts to ensure clean claim submission.
• Monitored payments against contractual agreements to ensure proper payment.
• Communicated with payers and patients to facilitate timely payment.
• Assisted with the billing of electronic claims.

Honolulu, Hawaii

• Provided new and existing staff with Medic system training. Supported all revenue cycle activities for eight offices/48 physicians – accounts receivable, registration, billing, electronic claims submission, and charge.
• Medic system trainer for eight offices.
• Medic database administrator – updated physician schedules, fee schedules, charge master, etc…
• Created a variety of financial reports for the physicians and leadership.
• As the company took on more clients, I was presented with the opportunity to provide full-service billing services to these physician practices.- Collected $90,000 in the first month of billing- Cleared a backlog of.

Master Of Human Performance Improvement & Training And Development, Workforce Development And Training

Selected courses taken: Training and Development, Instructional Design, Consulting, Coaching and Mentoring, and Learning Technologies

Bachelors, Professional Studies; Organizational Leadership

Organizational Leadership, Organizational Change, Leadership Development, and Group Dynamics

Education record

Business Administration Courses taken: Various Business and Communication classes

Education record

Courses taken: Various Business Classes, Web Design/Programming, Graphic Arts, and Desktop Publishing.

Associate Of Applied Science Degree, Medical Office Administration