- Working for the first 5 weeks of every UTS College Semester with the goal of making students feel welcome and provide them with the knowledge that they need- Helped students with subject enrollments and setting up their college accounts - Utiilising quick-thinking to find solutions to any of the students' issues - Providing information about the college, scholarships, subjects, etc. to future students and their parents when needed- Making use of my Chinese speaking skills to communicate with students and breaking the language barrier

- Student Representative of the Academic Standards Committee of UTS College- Provide insights based on my experience as a UTS College Student whenever necessary

- Conducted campus tours for prospective students, highlighting key facilities and resources while providing comprehensive insights into student life at UTS College.- Played a pivotal role during Welcome Week by facilitating event activities and addressing queries related to welcome events, academic programs, and future experiences at UTS College.- Engaged with potential students through The Ambassador Platform (TAP), promptly responding to inquiries and delivering valuable information about UTS College, its programs, and the overall student experience.

- Facilitated weekly mentorship sessions for first-semester students at UTS College, focusing on essential life skills such as time management, effective study techniques, and stress management strategies.- Cultivated strong connections with students through active listening and empathetic engagement, fostering a supportive environment conducive to open discussion of academic and personal challenges.- Built a reputation as a reliable mentor and resource, consistently offering guidance and support to students navigating academic and personal difficulties.

- Provided reliable coverage for missed shifts from other coaches, ensuring consistent support and continuity for students.- Led term classes focused on teaching students to speak confidently and adhere to proper formats.- Instructed Year 1-6 students in public speaking and debating, fostering their communication skills and self-assurance.

- Provided dependable coverage for missed shifts from other coaches, ensuring continuous support and instruction for students.- Educated children of various age groups in debating and public speaking, delivering lessons both online and offline.

- Guest-Centric Service: Provided personalized assistance and created an inviting atmosphere, reflecting Four Points by Sheraton's commitment to excellence.- Efficient Check-In/Check-Out: Utilized OPERA PMS and MICROS systems to ensure smooth check-in and check-out processes, optimizing guest satisfaction.- Package Logistics: Managed package logging for DUO apartment, collaborating with hotel partners to ensure secure and timely deliveries.- Technology Proficiency: Leveraged OPERA PMS and MICROS for accurate handling of reservations, room assignments, and financial transactions.- Bilingual Capability: Enhanced guest experience by providing translation services from English to Chinese, bridging communication gaps.- Effective Communication: Acted as a liaison between guests and hotel departments, ensuring timely communication to address guest needs.- Problem Resolution: Proactively addressed guest concerns with a solution-oriented approach to maintain high standards.- Multi-Tasking: Efficiently managed multiple tasks in a fast-paced environment, from handling phone inquiries to coordinating with housekeeping.- Team Collaboration: Collaborated with team members to uphold Four Points by Sheraton's high standards, contributing to a cohesive work environment.

- Efficient Data Entry: Managed data entry tasks with precision, ensuring accurate and timely processing to support the seamless operation of educational fairs.- Bilingual Communication: Provided translation services from English to Bahasa Indonesia, enhancing visitor engagement and understanding by offering information in their preferred language.- Educational Fair Expertise: Engaged with visitors at educational fairs, addressing queries and offering detailed information about university and college programs.- Visitor Engagement: Created a welcoming booth atmosphere, skillfully explaining university and college offers, contributing to a positive experience for attendees.- Effective Communication: Articulated complex educational offers clearly and concisely, ensuring visitors comprehended the opportunities available.- Adaptability: Adapted swiftly to meet the unique needs of each visitor, providing tailored information and fostering a personalized experience.

- Data-Driven Insights: Analyzed social media analytics to identify trends, measure engagement, and refine content strategies for maximum impact.- Creative Content Creation: Conceptualized and crafted compelling video scripts, collaborating with teams to produce visually appealing and informative content.- Visual Storytelling: Designed eye-catching Instagram posts using Canva, ensuring a cohesive and aesthetically pleasing brand representation across social media platforms.- End-to-End Content Management: Oversaw the entire content creation process, from ideation to execution, ensuring alignment with the school's values and objectives.- Interviews and Features: Conducted interviews with students, faculty, and stakeholders, showcasing diverse stories and highlighting community achievements and milestones.- Community Engagement: Engaged with the online community, responding to inquiries, fostering meaningful conversations, and promoting a positive online environment reflective of Merlion School's values.- Optimization Strategies: Implemented optimization strategies based on social media trends, platform algorithms, and user behavior, resulting in increased reach and engagement.- Metrics-Driven Growth: Contributed to the growth of Merlion School's social media presence by consistently meeting and exceeding key performance indicators.