• Part of General Operations from March 2021 to Feb 2022 and was transferredto enterprise team on March 2022 to provide technical support to selected top and high profile customers.• Troubleshoots customer concerns about NetSuite functionalities in AdvancedAccounting & OneWorld Team.• Handles critical cases and issues from executives and special customers.• Performs technical investigation and troubleshooting for potential defect cases. Creates issue ticket and assess appropriate urgency.• Handles inquiries via calls and online support cases related to AA features fromcustomers, partners, and internal employees.• Identifies software defects and reports to Quality Assurance/Developers forinvestigation of root cause and fixing.• Creates and reviews knowledge-based articles on SuiteAnswers.• Assist clients in Advance Revenue Management, Intercompany Management, Service Resource Planning, and Multibooks Feature.Modules:Advanced AccountingARMSRPContract Renewals

-Interacted with key client management to gather information and resolve audit-related problems.-Performed review of business processes and identification of controldeficiencies, and process inefficiencies.-Performed extensive assessments of accounts and substantive auditprocedures.-Observed and handled inventory count procedures.-Performed detailed reviews of clients' financial statements in accordance withrelevant standards.