Clarissa Cullinan Email & Phone Number

Dungiven, Northern Ireland, Gb

Omagh, Gb

Omagh, Northern Ireland, United Kingdom

Clarissa is a dynamic Project Administrator at Telestack Ltd, Omagh. She excels in managing project activities, ensuring smooth operations, and meeting client expectations. With a degree in Business Studies with Computing from Ulster University Magee, she brings valuable experience from the Finance, Retail, and Utilities sectors.• Intermediate in generating and maintaining KPI reports using Power BI, Epicor, CRM, Asana, and Excel.• Liaises with departments to ensure timely project completion and delivers clear progress reports.• Maintains project data for audits and stays updated on GDPR and Health and Safety regulations.• Provides proactive updates by coordinating with production teams and visiting sites.• Leads presentations, takes minutes, and communicates outcomes effectively.• Organizes customer visits, including schedules, PPE, catering, and logistics.• Monitors and visualizes project costs for team discussions.• Managerial Support: Steps in for the manager, handling meetings and customer communications.Clarissa’s proactive approach and diverse background make her a valuable asset, ready to drive project success.

Cranagh

• Assisted with daily farm operations, including feeding and caring for sheep.• Supported seasonal tasks such as lambing.• Developed strong problem-solving skills through hands-on experience in a dynamic environment.• Enhanced time management and multitasking abilities by balancing farm duties with other responsibilities.

Belfast City, Northern Ireland, United Kingdom

Project 4 - Complaints Handling Project (Pensions and Annuities): March 2023 - September 2023.Clarissa served as a Complaint Analyst in Pensions and Annuities, where she expertly investigated and resolved complex customer complaints related to service, retirement, and bereavement. Her role often involved sensitive matters, including the calculation of delayed interest.• Conducted outbound calls to gather additional information, ensuring thorough case support while adhering to client procedures and maintaining security protocols. Clarissa excelled in maintaining client integrity and mending customer relationships.• Achieved high-quality standards, becoming one of the first complaint handlers to be signed off on the route to competency. Her exceptional productivity led to her being selected to showcase her work during a visit from the Client’s Director.Project 3 - Complaints Handling Project (Bank: Savings and Credit Cards): September 2022 – March 2023.Clarissa served as a Quality Controller in the Bank and Savings sector, where she ensured the quality of complaint handlers’ work met client and customer needs. Her role involved providing constructive feedback and supporting the team through complex and demanding projects.• Reviewed and assessed the quality of complaint handlers’ work, ensuring compliance with client and customer standards.• Gained in-depth knowledge of banking complaints related to Credit Cards and Savings products, contributing to client meetings to resolve difficult cases.• Made herself available to assist complaint handlers, fostering a supportive environment and ensuring team members felt comfortable seeking help.• Conducted QC calls with complaint handlers to discuss learnings and provide actionable feedback. Her consistent and clear feedback helped handlers improve and succeed in their roles.• Actively participated in resolving complex complaints, leveraging her expertise to find effective solutions.

Belfast, Northern Ireland, United Kingdom

TASKs: July 2022 - September 2022• During this period, She had the opportunity to add significant value to the business by upskilling and reskilling. She completed various courses, networked with colleagues, and listened to relevant TED Talks.• Additionally, created a comprehensive training document on using Power BI Dashboards. Leveraging her university knowledge, she developed a step-by-step guide to help the Resourcing Team navigate the application effectively.Project 2 - Government Loan Scheme Project: January 2021 – July 2022Clarissa served as a Data Analyst on a Government Bank Loans project, where she reviewed business loans daily and ensured accuracy through recalculations and cross-referencing against client-agreed tolerances.• Conducted daily reviews of business loans, performing recalculations to ensure compliance with client tolerances.• Trained and mentored two new employees, providing them with a comprehensive understanding of project processes and systems, and serving as a point of contact for support.• Completed assigned tasks within scheduled business days and proactively identified additional responsibilities during periods of free capacity.• Participated in a Senior Management shadowing session, demonstrating her role and building a network for future career advancement.

Belfast City, Northern Ireland, United Kingdom

Project 1 - Annuity Redress Project: September 2020 – January 2021.Clarissa served as a Customer Analyst on a Pensions and Annuities Redress project, where she specialized in supporting vulnerable individuals with care and precision.• Analyzed and assessed customer cases to ensure compliance, validating information against medical records and decision logics to provide accurate outcomes.• Conducted sensitive conversations with customers, maintaining a professional and compassionate demeanor to address their concerns effectively.• Ensured all customer information met regulatory standards and validated data to guarantee correct redress outcomes.• Provided empathetic support to vulnerable customers, ensuring their needs were met with understanding and care.• Maintained high standards of professionalism in all interactions, fostering trust and confidence among customers.

Belfast City, Northern Ireland, United Kingdom

Clarissa served as a Commercial Customer Advisor, managing complex engagements and acting as the primary contact for business customers, external agents, and third parties.• Managed large, complex engagements and served as the first point of contact for business customers, external agents, and third parties.• Recorded and managed emails and critical customer data securely and accurately, ensuring compliance with GDPR.• Provided confidential onboarding support for new employees.• Met strict deadlines and maintained individual, team, and company targets, even with additional responsibilities.• Participated in a student charity committee, planning and executing events that raised £6,380 for SOS Bus Belfast.

Cookstown, Northern Ireland, United Kingdom

• Delivered warm and friendly customer service during transactions.• Managed basic accounts, including card and cash handling.• Improved social and customer service skills by effectively addressing customer needs.

Bachelor'S Degree, Business Studies With Computing, 2:1

Business Studies With Computing (Bsc Hons) With A Year Industry., 2:1

Activities and Societies: PwC Assessment Centre Workshop Business Studies with Computing (BSc Hons) allowed Clarissa to gain a range.

Agriculture, Business Studies And Ict

Activities and Societies: Primary 4 Faith Friend and The Special Needs Saturday Club Agriculture Business Studies ICT

High School

Activities and Societies: Netball and GAA Football Maths English Double Award Science R.E LLW Geography Business Studies ICT