Clarissa Day Email and Phone Number

As Vice President of Operations, I manage multiple departments, staff and projects while striving to meet Ironwood’s strategic goals, mission, values, and beliefs. My responsibilities include: • Overseeing merchant services support departments – sales support, partner support, onboarding & deployment, training, merchant support, solutions support, and business systems administration.• Developing and implementing team standards and procedures that support departmental standards and procedures.• Defining, communicating, and implementing policies and procedures for support departments.• Guiding, directing, and evaluating the work of support team members.• Being compassionate and dedicated in handling escalated issues.• Working closely and professionally with other departments for the best resolution.• Being versatile in managing multiple software programs while conversing with all levels of internal and external customers.• Maintaining and promoting excellent client relations by managing prompt, efficient, and accurate responses to email, helpdesk, and phone communications.• Ensuring prompt, professional, and accurate boarding, deployment, support, new partner implementations, and existing partner and merchant escalations.• Delivering strong and proactive follow-up.• Adhering to defined procedures, standards, and performance expectations.• Managing operational relationship with Ironwood’s sponsor banks, equipment vendors and processors.• Monitoring the competitive landscape and staying abreast of new initiatives.

I work closely with our various operations and client services departments providing superior customer service to our merchants both new and existing.

I provide consultation to banks on improving their internal and client facing platforms through the use of Digital One. Digital One offers many modules on a single Omni experienced platform. Modules include but are not limited to Online Account Origination, Teller, Sales & Service, Kiosk, Bot, Online Banking, and Mobile Banking

I provide product overviews for our Digital One platform here at FIS.

I work with prospective customers conducting product demonstrations. In addition, I lead training demonstrations for existing customers for our suite of banking software products. Some of the products that we offer at CSPI are Online Banking, Mobile Banking, Document Imaging and Tracking, Cold Storage, eStatement Services, ACH Services, Mobile Deposit Capture, Remote Deposit Capture, Image Item Processing, and Voice Banking are amongst a few.

I handle support for all electronic banking products both Retail and Business. Some of the products I provide support for are netBanking, netBusiness, Bill Pay, Mobile App, Mobile Tablet App, Mobile Deposit, Remote Deposit Capture, ACH services, Wire services, and Cash Management.

I maintained a balanced drawer and assisted with expedient, courteous and accurate customer service.