Clarissa Pessoa Email & Phone Number

Portland, Oregon, United States

Supervising and directing catering department employees and temporary staff.Interviewing and hiring new attendants, and selecting temp employees from third party companies.Determine workload requirements from catering orders for small and large (up to 600 people) events;including properly timing multiple drop offs, checking for accuracy of orders, communicating with chefs and kitchen staff regularly, and making sure needs of clients are met during event day.Meeting with group leaders to discuss setup arrangements, addressing last-minute changes and resolving problems.Checking weekly catering inventory and making sure necessary items are ordered.Attend weekly meetings with executive chef discussing current and new menu items.Bring positivity and organization to the catering team.

Guarujá, São Paulo, Brazil

I had a great relationship with Thai Casa Grande Hotel & Resort - Dinning Club. I held contracts with them as an event supervisor from 2015-2019. I was responsible for organizing all annual events, such as New Year's Eve, which was attended by over 5000 people per year. I managed staff, including musicians, catering, marketing team, social media, promotion, sales, and event layout. Everything that was needed for a successful event.

• Created innovative house music sets for audiences from diverse backgrounds in more than 3,300 clubs located in 1,600 cities.• Gave engaging performances for live audiences on a weekly basis.• Partnered with hospitality specialists and event planners to ensure the delivery of outstanding musical entertainment experiences while abiding by pre-established conditions and schedules.• Participated in numerous music and entertainment events in Brazil and South America.• Oversaw the maintenance of audio equipment and supplies.

• Reviewed, analyzed, and authorized drivers’ certificates of completion of remediation courses.• Built and maintained internal documents and reports based on educational key performance indicators (KPIs).• Efficiently handled challenging customer service inquiries, guaranteeing the most favorable outcomes for all parties involved.• Supported billing procedures and payment collection operations.

Certificate, Business English

Bachelor'S Degree, Fashion Management & Business