Clarissa Tew Email and Phone Number

The Hyatt is a 4* hotel that caters to business and leisure guests. The hotel has their own signature restaurant and bar that specialises in a British French inspired cuisine complemented by an extensive beverage menu. During my time here, I worked within the F&B departments; restaurant, bar and banqueting, gaining even more knowledge and experience about the style and standards of customer service.o Work varied shifts including breakfast, dinner, in room dining, nights, bar and banquetingo Managed and supervised staff throughout shift to ensure service ran smoothly and all stations are adequately stocked at all timeso Assisted the managers of each department with in house training, stock takes and coming up with new ideas for thedepartmento Resolving guest problems and complaints so guest receive good level of service which helps keep up NPS scoreso Created an In Room Dining Standard Operating Procedure and checklist for staff to abide by to increase productivity and employee knowledge which resulted in better customer serviceo Working closely with the bar team and manager to create signature cocktails and drinks promotions

ChurchStreet Townhouse is a place of some character. It is set on one of Stratford’s most striking streets of timbered medieval buildings, it is a cheerfully friendly cosy boutique hotel with a restaurant and bar that serves classic bistro dishes. The venue offers good-value accommodation, food and drink.o Ensuring guests receive high quality service.o Dealing with guest problems and complaints.o Ensuring all stations are adequately stocked in preparation for service.o Working together with bar manager to come up with drinks promotions and organising training for the rest of the team.

The Stratford Hotel is a 4* hotel with a 1 rosette restaurant specialising in sophisticated fine dining British cuisine. The hotel caters to guests from business to leisure, as well as plays hosts to numerous private dinners, wedding parties and masonic lodges.o Work varied shift schedule including breakfast, lunch and dinner shifts, opening and closing the restaurant.o Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.o Managed and supervised all food service employees throughout shift.o Maintained labour percentages and product usage throughout shift to maximise profitability.o Assisted Food and Beverage Manager with stock take, drink promotions, and assisted in creating new procedures and forms.o Provided excellent customer service. Developed repeat business by establishing lasting relationships with guests. o Resolved guest concerns and complaints to maintain a positive atmosphere.o Promoted from f&b assistant to team leader in 2014.