• Edited Technical documents, including detailed procedures, reports, proposals, and user manuals.• Worked with engineers and Program Managers to coordinate documents. Processed documents through the writing, editing, and finalization process. Published documents to customer via DoD SAFE.• Exceled at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly.• Efficient technical skills. Adept with formatting programs and content management systems.• Superior communication and presentation abilities.• Utilized Microsoft Word to draft documents. Left comments throughout document for efficient communication with engineers and other contributors.• Applied styles to ensure documents followed the company template guidelines.• Saved final documents into Adobe Acrobat format for publication.

• Wrote and edited technical documents, including detailed test plans, final test reports, and work procedures. • Worked with mechanical and electrical engineers to coordinate documents. Processed documents through the writing, editing, and signature process. Coordinated with other writers and their electrical and mechanical engineers to draft combined documents. • Exceled at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly. • Applied Redstone Test Center Style Guide across documents. • Efficient technical skills. Adept with formatting programs and content management systems. • Superior communication and presentation abilities. • Utilized Excel to manage a consolidated timesheet process for engineers. • Enter actual hours worked into ATAAPS software for all engineers. • Utilized Microsoft Word to draft documents. Left comments throughout document for easy communication with engineers and other writers/editors. Applied styles to ensure documents followed the RTC template guidelines. Finalized Table of Contents, Table of Figures and Tables, Appendices, etc., prior to publication of document. • Saved final document into Adobe Acrobat DC format for publication. Able to add and save auto headers, footers, etc. to PDF files. • Able to use encryption in both Microsoft Word and Adobe Acrobat DC for confidentiality and security purposes.

• Led team huddles daily to ensure all KPIs and target stats were reviewed. • Presented training materials to technical support representatives. • Completed documentation on trainings and feedback opportunities provided to technical support representatives in Microsoft Word or Adobe fillable PDF forms. • Tracked documentation and stats for a team. Championed specific stats for the organization to reach specific goals quarterly • Utilized timekeeping approval and auditing in IEX software. • Executed supervisor calls on the Cisco phone system. • Submitted NRB tickets for high priority customers.