Clarissa Cottone Email & Phone Number

New York, New York, United States

- Creates, implements, and reviews training materials for the claims organization (Home, Car, and Pet) to align with operational needs.- Develops and manages the pre-licensing initiative to equip employees with the knowledge to pass state licensing exams.- Efficiently manages and tracks all mandated training programs across the Customer Organization department, ensuring compliance.- Collects new updates and crafts weekly communications to ensure team-wide awareness within the Customer Organization. - Facilitates and organizes the onboarding experience for new hires, providing guidance and support with their new resources.- Collaborates with leadership and colleagues leveraging critical thinking skills to develop and execute project tasks to drive innovation.​​- Identifies areas of improvement within our training programs to contribute to the ever-evolving learning and development experience. - Served as a Coordinator reviewing assignments, and monitoring employee progress within our Leadership Development Program.

New York, New York

- Served as the team’s representative for the Feedback Guild, working closely with leadership to improve best practices, productivity and culture. - Provided a quick, hassle-free and customer focused insurance claims experience- Managed a claim inventory by completing objective tasks and scheduling follow-ups to provide resolution.- Participated in the onboarding process by leading meetings and training sessions.- Assisted with mentorship by providing feedback to fellow advocates to review claim files and workflows to improve efficiency.- Analyzed and evaluated evidence and reports to settle property losses by following the appropriate regulations and guidelines.- Reviewed policy documents and composes letters for policyholders to specify coverage decisions and relevant policy language.- Collaborated with other departments (quality assurance, operations, underwriting) and vendors on an as needed basis.

Hauppauge, New York

- Investigated, determined and verified coverage and policy information.- Assisted in reviewing files and making recommendations for Home Office referrals for escalation.- Examined complex repair estimates, photographs, and governing documents to determine proper settlements. - Managed claim files in litigation and reviews defense attorney letters, litigation plans and strategy.

Irving, Texas

- Key member of the Root Cause Problem Solving Team, charged with addressing concerns and improving employee productivity- Maintained a connection with customers (UBER drivers) by utilizing strong follow-up skills to understand and meet their needs.- Researched and responded to complex customer communications, concerns, conflicts or issues.- Conducted investigations, took recorded statements from involved parties determined liability, and prepared summaries.- Negotiated and settled claims with attorneys / claimants in accordance with best practices. Reviewed medical reports for claims settlements.

Hauppauge, Ny

- Utilized compassion and communication to provide an outstanding customer experience. - Reviewed medical reports in preparation for claims settlement evaluation.- Investigated, evaluated, negotiated and settled third party injury claims with attorneys / claimants in accordance with best business practices.- Analyzed police reports, obtain formal recorded statements and make evidence based decisions regarding liability.- Summarized and documented a claim file with notes, evaluations and decision-making process.- Applied organizational and time management skills to complete tasks in order of priority. - Achieved targeted performance goals to manage costs and support company standards.

Hauppauge, New York

•Investigate, analyze and negotiate claims to provide fair settlements. •Utilize compassion and communication in order to ensure an outstanding customer experience. •Work well with others in a fast-paced, collaborative environment using organizational and time management skills. •Achieve targeted performance goals to manage costs and support company standards.

Brookhaven, New York

• Provide excellent customer service by connecting with each customer• Perform claim settlement process by preparing valuation reports and research• Negotiate and settle claims by following best business practices• Summarize documents and reports in order to stay up to date with settlement process• Process payments to appropriate recipients• Maintain organization and complete tasks in order of priority

Deer Park, Ny

- Performed store opening and closing procedures. - Provided outstanding customer service and product education- Completed daily paper work and monitored store emails- Processed shipments and ensure for proper inventory of items - Merchandised the store and displayed marketing for upcoming sales- Supervised and trained associates on L'Oreal's policies and procedures - Advanced product knowledge of Lancome, Kiehl's, Urban Decay, Giorgio Armani, Yves Saint Laurent, Ralph Lauren, Viktor & Rolf, Clarisonic and Essie

Business Management, Business Management

Business Management