Clarissa Cottone Email & Phone Number

New York, New York, United States

- Creates, implements, and reviews training materials for the claims organization (Home, Car, and Pet) to align with operational needs.- Develops and manages the pre-licensing initiative to equip employees with the knowledge to pass state licensing exams.- Efficiently manages and tracks all mandated training programs across the Customer Organization.

New York, New York

- Served as the team’s representative for the Feedback Guild, working closely with leadership to improve best practices, productivity and culture. - Provided a quick, hassle-free and customer focused insurance claims experience- Managed a claim inventory by completing objective tasks and scheduling follow-ups to provide resolution.- Participated in the.

Hauppauge, New York

- Investigated, determined and verified coverage and policy information.- Assisted in reviewing files and making recommendations for Home Office referrals for escalation.- Examined complex repair estimates, photographs, and governing documents to determine proper settlements. - Managed claim files in litigation and reviews defense attorney letters.

Irving, Texas

- Key member of the Root Cause Problem Solving Team, charged with addressing concerns and improving employee productivity- Maintained a connection with customers (UBER drivers) by utilizing strong follow-up skills to understand and meet their needs.- Researched and responded to complex customer communications, concerns, conflicts or issues.- Conducted.

Hauppauge, NY

- Utilized compassion and communication to provide an outstanding customer experience. - Reviewed medical reports in preparation for claims settlement evaluation.- Investigated, evaluated, negotiated and settled third party injury claims with attorneys / claimants in accordance with best business practices.- Analyzed police reports, obtain formal recorded.

Hauppauge, New York

• Investigate, analyze and negotiate claims to provide fair settlements.
• Utilize compassion and communication in order to ensure an outstanding customer experience.
• Work well with others in a fast-paced, collaborative environment using organizational and time management skills.
• Achieve targeted performance goals to manage costs and support company standards.

Brookhaven, New York

• Provide excellent customer service by connecting with each customer
• Perform claim settlement process by preparing valuation reports and research
• Negotiate and settle claims by following best business practices
• Summarize documents and reports in order to stay up to date with settlement process
• Process payments to appropriate recipients
• Maintain organization and complete tasks in order of priority

Deer Park, NY

- Performed store opening and closing procedures. - Provided outstanding customer service and product education- Completed daily paper work and monitored store emails- Processed shipments and ensure for proper inventory of items - Merchandised the store and displayed marketing for upcoming sales- Supervised and trained associates on L'Oreal's policies and.

Business Management, Business Management

Business Management