Clarissa Maximo Email & Phone Number

Boulder, Colorado, US

• As Director of Operations, I play a pivotal role in shaping and directing LINUS’ operations. I think strategically about logistics and orchestrate a balance between the company's processes, efficiency, and culture.
• Handles company resourcing needs; both in-house capabilities, freelance partners and recruiting for market research respondents.
• Works closely with Finance on company earnings and profitability.
• Develops our internal team talents and strengths through coaching/training sessions.

Boulder, Colorado, US

• In this role, I served on the leadership team and oversaw the project management department. My primary accountability was ensuring high project profitability through strong processes and accurate resource planning.
• Managed and mentored a team of three junior and senior project managers.
• Oversaw and maintained all project processes; rolling out three major workflow improvements which contributed to a 10% increase in average project profitability.
• Participated in business development efforts, helping to craft solutions for clients and draft Statements of Work for new projects.
• Analyzed an average of 20 project schedules and budgets to provide 90-day revenue forecasts on a weekly basis.
• Provided monthly staff utilization reports and resource planning recommendations to support an average monthly revenue of $350K.

Boulder, Colorado, US

• As a Project Manager I was responsible for managing my projects in a profitable way and meeting deliverable deadlines.
• Managed an average of 10 projects at a time, with project budgets ranging from $50K-$300K.
• Scheduled and ran an average of four new project kick-off meetings per month.
• Ensured alignment between client and internal/external teams throughout the life of the project, running client status calls, providing consolidated client feedback and frequent project updates to the team.
• Worked closely with Business Development, providing estimated budgets and schedules for project proposals.
• Assisted our Director with process refinements and adherence strategies.

Boulder, Colorado, US

• Managed internal projects; including rebrand and new website.
• Supported internal marketing activities–maintaining our leads database and fulfilling our monthly newsletter.
• Analyzed and reported on monthly metrics for client marketing campaigns.
• Executed media buys–negotiating and trafficking creative to media publications.

Brussels, BE

• Resolved an average of 60-80 customer requests a day through proficient use of the system tools, research and navigation within the organization, or escalation to an appropriate resource.
• Identified cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
• Assisted in the training of new staff members; reviewing and ensuring bank policies and protocols are followed.