Clarissa Maximo Email & Phone Number

Boulder, Colorado, Us

As Director of Operations, I play a pivotal role in shaping and directing LINUS’ operations. I think strategically about logistics and orchestrate a balance between the company's processes, efficiency, and culture.• Handles company resourcing needs; both in-house capabilities, freelance partners and recruiting for market research respondents.• Works closely with Finance on company earnings and profitability.• Develops our internal team talents and strengths through coaching/training sessions.

Boulder, Colorado, Us

In this role, I served on the leadership team and oversaw the project management department. My primary accountability was ensuring high project profitability through strong processes and accurate resource planning. • Managed and mentored a team of three junior and senior project managers.• Oversaw and maintained all project processes; rolling out three major workflow improvements which contributed to a 10% increase in average project profitability. • Participated in business development efforts, helping to craft solutions for clients and draft Statements of Work for new projects.• Analyzed an average of 20 project schedules and budgets to provide 90-day revenue forecasts on a weekly basis.• Provided monthly staff utilization reports and resource planning recommendations to support an average monthly revenue of $350K.• Sourced and managed freelance talent and outside vendors for projects– negotiating rates, drafting contracts and onboarding them to our team.

Boulder, Colorado, Us

As a Project Manager I was responsible for managing my projects in a profitable way and meeting deliverable deadlines. • Managed an average of 10 projects at a time, with project budgets ranging from $50K-$300K. • Scheduled and ran an average of four new project kick-off meetings per month. • Ensured alignment between client and internal/external teams throughout the life of the project, running client status calls, providing consolidated client feedback and frequent project updates to the team. • Worked closely with Business Development, providing estimated budgets and schedules for project proposals. • Assisted our Director with process refinements and adherence strategies.

Boulder, Colorado, Us

• Managed internal projects; including rebrand and new website.• Supported internal marketing activities–maintaining our leads database and fulfilling our monthly newsletter.• Analyzed and reported on monthly metrics for client marketing campaigns.• Executed media buys–negotiating and trafficking creative to media publications.

Brussels, Be

• Resolved an average of 60-80 customer requests a day through proficient use of the system tools, research and navigation within the organization, or escalation to an appropriate resource.• Identified cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. • Assisted in the training of new staff members; reviewing and ensuring bank policies and protocols are followed.