Clarissa Johnson Email & Phone Number

San Antonio, TX, US

San Antonio, Texas Metropolitan Area

• Led Human Resource and Recruitment efforts, including screening, interviewing, and onboarding employees through platforms like Indeed, LinkedIn, and Workday.
• Assumed full operational control, overseeing production goals, net yields, and improvement plans to maintain operational efficiency.
• Optimized labor usage to meet fluctuating business demands, ensuring alignment with production goals.
• Directed employee management processes, including recruitment, training, performance development, and terminations, while maintaining low turnover rates.
• Collaborated with HR to ensure compliance with company policies and fair treatment of all employees.
• Spearheaded marketing and advertising efforts, analyzing outcomes and recommending improvements to increase effectiveness.

San Antonio, Texas Metropolitan Area

• Supported center management in ensuring daily operations were compliant with Standard Operating Procedures (SOPs).
• Identified inefficiencies in donor flow and escalated issues for resolution to ensure a seamless operational process.
• Cross-trained in multiple roles (Receptionist, Donor Technician, Phlebotomist, and Processing Technician) to provide flexibility and coverage during high-demand periods.
• Monitored inventory levels, ensuring operational supplies were always available and marketing materials were current and effective.
• Facilitated interviews and managed the hiring process for prospective employees, ensuring alignment with company standards.
• Traveled to various CSL centers across the U.S. to provide operational support, filling staffing gaps and assisting with management needs.

Corpus Christi, Texas, United States

• Analyzed and reported branch performance to bank officers, including goal achievement, budget management, and daily activity logs.
• Led training and mentorship programs for new sales associates, providing hands-on guidance and ensuring compliance with company policies and procedures.
• Coached staff to meet and exceed sales quotas, developing performance improvement plans to enhance team productivity and achieve organizational goals.
• Oversaw daily operations, ensuring adherence to policies and procedures while optimizing workflow to increase efficiency and reduce operational bottlenecks.
• Managed branch staffing levels, scheduling employees based on operational demands to maintain coverage and reduce overtime costs.
• Assisted in employee recruitment and onboarding, participating in interviews, evaluating candidates, and making hiring recommendations to fill key operational roles.

Corpus Christi, Texas, United States

• Opened new customer accounts, consistently meeting or exceeding sales targets by providing tailored financial solutions to clients.
• Conducted fraud investigations, collaborating with the fraud department to identify and resolve fraudulent activities on customer accounts.
• Partnered with the branch manager to design and deliver presentations to local businesses, promoting banking services and strengthening community relationships.
• Assisted with branch operations, monitoring cash flow, managing daily transactions, and ensuring accurate record-keeping to maintain compliance with internal and external audits.
• Supported HR functions, including assisting with employee onboarding, maintaining up-to-date employee records, and supporting training initiatives to enhance team capabilities

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General