-Answered all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner.-Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports.-Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate housekeeping and Property Operation team members.-Respond to emergency calls and monitor the alarm system.

-Provided True Waldorf Service through every guest encounter.-Answered calls originating from external and internal sources. -Assisted guests with directions or other required information by communicating in a clear and concise manner using luxury language. Inputed/wrote messages using proper grammar and spelling. -Provided information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.-Greeted guests and completed the registration process to input and retrieve information from the computer, confirmed guests information and room rate, coded electronic keys, promoted marketing programs, provided a welcome packets and walked guests to elevator or room.

-Greeted guests immediately with a friendly and sincere welcome. Used a positive and clear speaking voice, listened to understand requests, and responded with appropriate action and provide accurate information such as outlet hours and local attractions.-Completed the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Coded electronic keys.-Verified and imprinted credit cards for authorization using electronic acceptance methods. Handled cash, made change and balance an assigned house bank. Accepted and recorded vouchers, travelers checks, and other forms of payment.-Closed guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, researched and attempted to resolve problem within established guidelines. Listened and extended assistance in order to resolve problems.

-Mixed ingredients such as liquor, soda, water and fruit juice to prepare alcoholic and non-alcoholic beverages.-Interacted verbally with all bar guests creating a friendly and upbeat atmosphere.-Presented guest checks to bar patrons. Makes correct change and/or completes any necessary charge card transactions.-Relayed food orders to kitchen via the point-of-sale computerized register system.-Completed assigned opening and closing side work.

-Greeted guests, answered questions, and made suggestions regarding food, drinks, and service. Informed guests of special offers and promotions -Interacted verbally with all guests creating an upbeat atmosphere.-Observed guests and responded to any additional requests. Maintained guest satisfaction throughout entire visit.-Presented guest check to each table and accepted a form of payment. Made correct change and/or completes the proper charge card procedure.-Participated in clearing, sanitizing and resetting of guests’ tables.

-Ensured all customers had an enjoyable dining experience by providing quality service. -Maintained an aesthetically pleasing and clean environment for guests. -Performed guest service by greeting guests and seating all as promptly as possible.-Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example.-Followed Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift

-Proactively greeted and assisted all customers in a friendly, professional manner.-Greeted showroom customers and determined the nature of their visit-Answered any phone calls and routed calls to specific departments.-Directed customers to the correct department, notified the appropriate salesperson that a customer is waiting, or introduced the customer to a salesperson.-Obtained and record basic demographic information about each customer, using dealership sales control system.-Received cash, checks and credit card payments from Service and Parts customers and recorded the amount received.-Verified accuracy of the customer’s bill using the dealership’s computer system and closed paid tickets.-Safely transported vehicles, took VIN numbers, and did alignment checks.