Expertise in leadership, team effectiveness, workplace climate, diversity and inclusion.

Design and teach psychology courses at #2 Best Colleges (Regional Universities North, 2020, US News and World Report), #2 Career Services (Princeton Review), #10 Top Undergraduate Business Programs (Bloomberg Businessweek, 2016).

Systems change and participatory action research (PAR) expert for improved performance across organizations and sectors in high consequence industries such as health care, aviation, forestry, financial, chemical, rail. Recent clients included Worksafe British Columbia, Iowa Health System, Southeast Community Care Access Center, Institute for Public Administration of Canada, and Ontario Stroke Network. Design and host the Innovation Expedition in Healthcare, a conference and learning network for leaders of health care innovation.

Partnered with the C-suite executives to develop customized strategies for significant transformation to improve functional effectiveness. Conducted organizational, team, and leadership assessments, recommended solutions, and implemented strategies to improve effectiveness. Designed and facilitated strategic planning processes, retreats and meetings. Helped executives to communicate results of company-wide employee and innovation surveys, conducted follow-up assessments to determine specific areas for improvement, and designed and carried out solutions.

Designed, implemented, and assessed leader and team effectiveness, process improvement, and change management initiatives, in collaboration with management and union leaders. Services included organizational assessment, change and transition management, leadership alignment, and strategy creation and execution. Consulted to executives responsible for implemention of agency restructuring to become a performance-based air traffic service delivery organization to streamline functions and organizational structures. Provided career management coaching to individuals. Expert in action learning and adult learning.

Performance improvement consultant supporting Federal Aviation Administration. Conducted best practices study of technician competencies. As a result, regional performance increased from 9th place to 5th among 9 FAA regions.